inbound sales

Job Description

At Wells Fargo, we have one goal: to satisfy our customers' financial needs and help them achieve their dreams. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.

The Cards & Retail Services team helps customers achieve their financial dreams by providing a variety of products across the credit spectrum. We deliver industry-leading rewards, offers and benefits that recognize and celebrate our customers' relationship with Wells Fargo. Our customers all have unique goals and dreams - whether preparing for a home improvement project, shopping for a new sofa or kitchen table or meeting healthcare and dental needs. Others just want a financial tool that allows them to make everyday purchases while earning rewards. Our team works together with groups across the company, including the bankers in our 6,200 banking stores, to provide financing in the form of general-purpose cards, co-branded cards and private-label and industry cards. Our team is 6,700 strong, working in communities across the nation, and focused on doing our very best to help our customers succeed financially.

We are searching for a highly motivated and professional Inside Sales Representatives to join our Direct Auto - Central Sales team. If you thrive in a fast-paced environment, enjoy interacting with customers and have proven success in sales, customer service or collections, we would like you to apply!

The Sales Representative must be able to handle a high volume of incoming calls from new and existing customers, while providing an exceptional customer experience.

The successful candidate will be comfortable in reciting from standard scripts and screens to address each customers individual needs and must possess the ability to easily navigate within the system and track calls accordingly. Additionally, the Sales Specialist 1 will be responsible for maintaining knowledge of a variety of financial products and services in order to ensure customer satisfaction and retention.

HOURS OF OPERATION:
Monday Thursday, 8am 8pm; Friday, 8am 7pm; Saturdays, 9am 1pm.

• **Team Members must have open availability and flexibility to work any 8-hour shift during the hours of operation.
• **Require to work 2 Saturdays/month
• **Schedule is subject to change according to business need
  
  Required Qualifications

• 6+ months of experience offering products and services to customers based on their needs

Desired Qualifications

• Ability to effectively listen and elicit information
• Ability to address and resolve complex customer issues
• Excellent verbal, written, and interpersonal communication skills
• Basic knowledge and understanding of financial products and services
• Basic Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to troubleshoot common computer problems
• Call center experience
• Solid negotiation skills
• Outstanding problem solving and decision making skills
• Strong organizational, multi-tasking, and prioritizing skills

Other Desired Qualifications

• Will support Direct Auto Team - selling auto refinance, new purchase, used purchase, lease buyouts and private party purchases

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.