Card Services Manager - Full-time / Part-time

WSECU is a member-owned financial institution. We pride ourselves on putting our members in the center of everything we do, with the desire to help them achieve their personal and business goals while working with a financial institution they can trust.

As the Card Services Manager you will be overseeing and managing the daily operations and delivery of all Card Services operational functions including; consumer and business Visa Credit/Debit/Gift Card Programs, ATM/ILT Fleet Management, Shared Branching Programs and Rewards Program, creating and managing Card Services budget and Business Continuity Plans.

Your day might include:

• Overseeing and managing Vendor contracts, Vendor Due Diligence and payment of Card Services invoices, related product development and implementation
• Providing resources and technical expertise to ensure effective delivery of department information, guidance and communication efforts
• Assisting with marketing and member education relating to WSECU’s payment products
• Providing direct leadership to Card Services staff through performance of regular management and coaching routines
• Performing department workforce planning, recruiting, performance evaluations and setting clear expectations and goals
• Effectively dealing with performance and/or personnel issues
• Overseeing the financial balancing of the G/L’s and monitoring income and expenses related to Card Services payment products
• Monitoring Card Program initiatives to ensure on-going effectiveness and performance metrics
• Ensuring quality control and adequate testing have been conducted to ensure product stability, performance, compliance and operational standards are met

What you will bring to the team:

• Minimum four (4) years’ of experience working with credit and debit card programs and ATM fleet operations
• Five (5) years’ experience in a credit union or financial institution operating areas
• Minimum three (3) years supervisory or leadership experience
• Extensive knowledge and application of Federal Regulations applicable to credit and debit card programs
• Ability to research and interpret technical, professional, business and financial records from multiple sources
• Ability to evaluate income and expense projections accurately
• Proficiency in using Microsoft Outlook, Excel and Word
• Ability to communicate with emotional people in a positive and diplomatic manner over the phone and in person
• Ability to be highly self-directed and flexible
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Strong verbal and written communication skills; ability to communicate effectively and make presentations and recommendations to others
• Knowledge of preparing and administering business plans
• Self-directed, with integrity in handling highly sensitive and confidential information
• Must be authorized to work in the USA - Visa sponsorship is not available

Bonus Points if you have:

• Bachelor’s Degree in Business Administration or related field
• Relevant experience may be substituted, year for year, for education
• Symitar, VISA DPS, FSCC processing services and reporting functions
• Knowledge and experience of project management principles and practice
• Strong leadership and communication skills and experience leading and coaching other
• Experience with budget preparation
• Accounting coursework
• Must be authorized to work in the USA - Visa sponsorship is not available

Where it’s located: 330 Union Ave SE, Olympia WA 98501

When you’d work: This is a full-time, exempt position, Monday through Friday, with scheduling flexibility required to meet business needs

How much you’ll earn: $DOQ, with an excellent benefits package and incentive plan!

We look forward to receiving your application and learning more about you!

Ind1