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in Omaha, NE

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Hours Full-time, Part-time
Location Omaha, NE
Omaha, Nebraska

About this job

Job Description
Just like the children we serve, Children's is growing quickly and hiring Centralized Schedulers to facilitate the scheduling process for hospital and outpatient patients. Obtain essential information for registration, scheduling and insurance referral. Provide customer service to patients, care providers and others through effective, timely communication such as telephone triage, email and written correspondence. Perform other scheduling duties as requested.

Essential Functions/Competencies
% of Time
45%

1. Schedules appointments accurately and completes pre-registrations including insurance verification, & identifies POS collections amts.

Makes appointments from calls and orders work queues

Reschedules and cancels appointments and communicating as needed with patients/families and departments./clinics

Coordinates multiple appointments

Schedules interpretation services as needed for appointments.

Demonstrates positive customer service when greeting patients, care providers and others.

Provides patient/family service instructions prior to appointment as directed by service department

Provides directions/maps, and parking instructions as needed

Works with system to set up appointment reminder phone calls.

2. Secures demographics, guardian and emergency contacts, guarantor and coverage information

Verifies insurance eligibility for services

Updates registration when patients information changes.

Requests referral from PCP at the time of scheduling the appointment.

Enters in system and notifies patients of co-payments, deductibles or deposits needed, collecting when appropriate.
30%

3. Assures Physician orders are linked to appointments in system

Links system orders to appointment

Enters signed, faxed orders to appointment and scans original to the electronic record

4. Reviews daily work queues (WQs) to assure accuracy of appointment information and completion of needed appointments.

Corrects own errors as identified in WQs or by peers, leadership, or department.

Meets productivity requirements for appointment events, registration errors, orders WQ, and others as identified by department leadership.
25%

5. Perform a variety of miscellaneous job responsibilities pertinent to the workflow of the position.

Demonstrates positive customer service when greeting patients, care providers and others.

Maintains provider templates in Cadence and contributes to improvements in process and systems.

Notifies appropriate leader, clinic or provider if/as Service Recovery is needed to resolve customer complaint/concern.
Regular attendance at work is an essential function of the job.
Perform physical requirements as described in the Physical Requirements section
SECONDARY FUNCTIONS/COMPETENCIES
5%

1. Performs other duties as assigned
100%

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of medical terminology required

Skill in typing and usage of Microsoft Outlook and Word

Ability to pay close attention to detail

Ability to work with minimal supervision

EDUCATION AND EXPERIENCE:

High School Diploma or GED required

Minimum of one year experience in patient scheduling or healthcare registration required

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