Customer Care Professional - Full-time / Part-time

We are looking for people to join our Premier Customer Care Team who share our vision, commitment and passion for health and excellence. Our innovative Training Academy is dedicated to developing your skills so you can excel in delivering excellence in customer care.

Join a friendly, professional culture driven by values where we take inbound customer calls for our cutting edge nutritional formulations. In business for over 20 years and with over 1 million customers, at Purity our mission is to make “America healthier one customer at a time”.

Full-time hours of open availability desired: 9 AM – 7 PM, Monday – Friday

We provide…

• A highly competitive compensation structure including: Hourly base pay + monthly commissions and healthy performance bonuses
• Daily 1 hour paid breaks
• Paid time off and paid holidays
• 3-weeks paid training program
• Benefits package including: Health/Dental/Vision, 401K, Profit sharing, LTD/STD Life insurance and AD&D
• Access every day to health products and vitamins for FREE, company discounts on all products
• A relaxed environment with recognition, rewards and fun events. Think foosball tournaments, basketball and softball teams, picnics, pizza parties and wearing jeans and sneakers to work
• Integrity, team spirit and values you can take pride in

This position may be for you if…

• You like responding to customer requests and inquiries with an upbeat, professional and respectful approach
• You enjoy giving customers information and educating them on products and their benefits
• You enjoy using your developed skills and refined strategies to turn requests for cancellations into saves and sales opportunities to increase revenue
• You like tailoring offers based on the needs of each customer
• You are patient, calm under pressure and able to work independently as well as within a team
• You thrive on succeeding in achieving monthly goals while keeping in mind the true value of a customer
• You have a can-do attitude and enjoy taking the time to explain procedures, identify problems, resolve billing issues, and forwarding adjustments
• You have keen communication skills, written and verbal as well as interpersonal expertise
• You pay attention to details and are willing to be flexible and adaptable to change
• You are patient, empathetic as well as diplomatic, with discretion and sound judgment being instinctive
• You enjoy learning and actively participating in your developmental growth

We believe you will be successful if…

• You are at ease in a call center environment
• You have customer service/sales experience and are really, really good at engaging with people
• You have a High School Diploma or equivalent
• You have a talent for balancing multiple tasks and prioritizing effectively in a fast-paced atmosphere
• You have strong computer skills with the ability to type 30+ words per minute
• You are positive, personable, sincere and take a genuine interest in the people around you

*Pre-Employment Background and Drug Screens will be performed

*Principals only. Recruiters, please don’t contact this job poster.

*Do Not contact us with unsolicited service offers.