Call Center Rep - Part Time - Full-time / Part-time

Requisition Number 18-0010

Post Date 1/23/2018

Title Call Center Rep - Part Time

Company Chevron Federal Credit Union

City Concord

State CA

Description

Chevron Federal Credit Union is one of the top-run credit unions in the country – and one of the largest, with over $3 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout
the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including:

• Bonus/incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement

Our Concord Service Center is right across the street from the Concord BART station. If you have very reliable attendance and the following position sounds like a good fit for you, we’d love to have you apply!

Work Hours: 12:00 p.m.- 5:00 p.m., M-Th

GENERAL SUMMARY: Answer incoming calls from members with the goal of providing accurate and professional member service. Determine member needs, respond to inquiries, fulfill requests, prepare and process transactions, open and maintain sub-accounts,
troubleshoot online and mobile banking issues, process consumer loan applications, and cross-sell additional products and services. Requires excellent knowledge of company policies and procedures, products and services. Training is provided.

Requirements

QUALIFICATION REQUIREMENTS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE:

• High school diploma, general education degree (GED) or equivalent, and
• One year of call center or customer service experience, preferably in the financial services industry.

JOB SKILLS:

• Excellent listening skills.
• Ability to speak clearly, tactfully, and effectively on the phone.
• Ability to read and interpret information on systems and documents such as account information and procedure manuals.
• Ability to write clear notes and documentation using correct spelling and grammar.
• Basic math skills including the ability to compute rates, ratios, and percentages with appropriate tools.

COMPUTER SKILLS:

• Ability to quickly learn specialized software applications including Symitar and SalesForce.
• Proficient in the use of basic applications in a Windows-based environment.
• Moderate keyboard skills at 40 wpm and 10-key by touch.

APTITUDES:

• Excellent customer service skills.
• Ability to work effectively with members and employees at all levels in the organization.
• Ability to maintain complete confidentiality of member, employee, and Credit Union information.
• Detail orientation and accuracy.

PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work routinely involves using a computer and keyboard either sitting or standing for up to eight hours per day.
• Must be able to speak on the telephone for up to eight hours per day.