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in Memphis, TN

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Hours Full-time, Part-time
Location Memphis, TN
Memphis, Tennessee

About this job

Veteran Contract Services LLC an Arise Virtual Solutions IBO, is hiring for one of our Tax Software Provider clients. (REMOTE WORK FROM HOME) ANY STATE MAY APPLY
What to Expect: • Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability. • Research, analyze and determine an appropriate course of action for client customers. • Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments. • Serve as ambassador for the client brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise. • Document all issues, resolution and follow up actions • Call Centers that provide service during peak season (January – May, 2018) will be required to use SmartLook™ screen share to assist customer via one-way video.
required to purchase and/or wear a white or red Polo-style shirt with no visible logo. Call centers with agents who serviced through SmartLook™ Video last season, will not be provided new equipment. Please register with www.arise.com and complete background check which usually is cleared in 1 to 3 days.
Additional equipment required - the SmartlookTM Chat Pack. It is provided upon full payment of course and includes: • Logitech C170 Webcam • Webaround Banner Round Ocean Blue which is $29.
Course Duration 3/19/2018- 4/6/2018 Class Times Offered Monday – Friday Option 1: 9:00 AM – 1:00 PM ET Option 2: 10:00 AM – 2:00 PM ET Option 3: 1:30 PM – 5:30 PM ET Option 4: 4:00 PM – 8:00 PM ET Option 5: 6:00 PM – 10:00 PM ET Option 6: 7:00 PM – 11:00 PM ET