Enrollment Specialist

POSITION OVERVIEW:

Under general
supervision, this position performs student recruitment activities by
conducting telephone follow up with prospective students to answer routine
inquiries, schedules meetings and appointments with prospective students,
provides assistance with incoming telephone calls and walk-ins as needed,
assists students with re-entry processes and other related tasks.

On a limited
basis, this position is responsible for providing information to undergraduate
and graduate students regarding admissions and degree completion requirements,
as well as enrolling students for the partner university’s graduate,
undergraduate and certificate programs, requiring the use of judgment and
discretion.

RESPONSIBILITIES:

The statements made below are intended to
describe the general nature and level of the work being performed by
individuals assigned to this job. This
is not an exhaustive list of all duties and responsibilities associated with
the job, and should not be construed as such.

Key Areas of
Responsibility

• On
  a limited basis, works with assigned student inquiries to recruit students for
  graduate and undergraduate programs by calling on prospective students,
  disseminating approved partner university course information and enrolling
  students. Ensures new students are oriented to the partner university’s
  policies and services prior to enrollment.
• On
  a limited basis, conducts student appointments to disseminate course and
  program information to new or potential students. This includes informing
  potential students with respect to admissions, degree options, requirements as
  provided by the university partner, and providing information on partner
  university policy, practices and rules, requiring the use of judgment and
  discretion.
• On
  a limited basis, works with previously enrolled students for re-entry to their
  existing program or for matriculation to the next level program. This includes
  providing information on admissions, degree options and requirements as
  provided by the university partner, and providing information on partner
  university policy, practices and rules, requiring the use of judgment and
  discretion.
• As
  needed, participates and assists in resolving student complaints to ensure
  resolution. 5.Assists with collecting applications, transcripts, and tuition
  payments,
• Assists
  with the preparation of collateral materials for student orientations,
  information meetings, and job fairs as needed. May participate in the setup,
  coordination and facilitation of job fairs as requested.
• May
  assist in new lead generation through participation in telemarketing, mailings,
  and cold calling in accordance with established standard operating procedures.
• Competently
  conducts the activities necessary for proper recruitment of undergraduate and
  graduate students, following established guidelines and standards.
• May
  assist in the development and dissemination of cohort projection sheets.
• May
  assist in the compilation and preparation of student admission files prior to
  submission to the partner university’s academic advisement department.

COMPETENCY:

• A general understanding of educational programs offered to perform
  clerical and administrative support to the student admissions process, as
  described above.
• Must have the ability to follow oral and written directions as
  they relate to the functions listed above.
• Must have the ability to handle multiple tasks in a timely and
  effective manner.
• Must have a working knowledge of personal software packages in
  order to perform enrollment functions as described above. Must have reliable
  transportation for ongoing travel within a local territory to organizations,
  meetings and events.
• Must have sufficient oral, written and interpersonal communication
  skills to assist students with inquiries, schedule meetings and appointments,
  as well as, provide assistance with incoming telephone calls and walk-ins, as
  described above.
• Must be results oriented and have the ability to perform multiple
  tasks efficiently and effectively.

QUALIFICATIONS / EDUCATION:

• High school diploma or equivalent education required. Bachelor
  degree preferred.
• One (1) year experience in a customer service position preferred.

CERTIFICATES AND LICENSES

No certifications and/or licenses needed.



SUPERVISORY RESPONSIBILITIES

None



TRAVEL

Limited travel

PHYSICAL DEMANDS

The physical demands described here are
representative of those that must be met by an employee to successfully perform
the essential functions of this job.

This job description is not a contract of
employment. Employment with Helix
Education is completely voluntary and may be terminated at any time by either
the employee or the Company for any lawful reason.

Please email bwatson@helixeducation.com to submit your resume.