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MASTER Req-(PA) Customer Support Center - Associate - C/S
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Pittsburgh, PA Pittsburgh, Pennsylvania |
About this job
Duties include answering telephone call inquiries and promoting an organization's products and services. Responsible for researching and resolving complaints to ensure customer retention and satisfaction.
- Assists and advises cardholder regarding their credit card accounts
- Answers telephone and interacts with customers in a professional manner
- Facilitates problem resolution in accordance with policy and procedure
- Updates and notates customer information within the operating system
- Completes necessary steps to initiate account transactions and investigations
- Advises cardholders of billing disputes procedures including transferring call or opening disputes if after hours
- Determines when to escalate calls that require further assistance
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