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Bilingual Service Clerk - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | San Antonio, TX San Antonio, Texas |
About this job
Overall Responsibility
The successful applicant will be customer service oriented, and provide Exceptional Customer Service. The applicant will need a thorough knowledge of automotive parts and the aftermarket industry.
Key Areas of Responsibility
The successful applicant will be customer service oriented, and provide Exceptional Customer Service. The applicant will need a thorough knowledge of automotive parts and the aftermarket industry.
Key Areas of Responsibility
- Open/close repair order and/or parts invoice for proper completion and accuracy
- Reconcile the repair orders by transferring the appropriate information from each repair order hard copy to the soft copies
- Update vehicle service history file according to the procedures specific to the department's service history system
- Run WIP, Open Ticket, Policy Adjustment reports and other reports as needed
- Complete projects as assigned by manager
- Maintain communications with Manager
- Use electronic and paper catalogs to source automotive parts
- File repair orders as directed by the service department manager
- Answer the service department telephone, transfer calls to the people requested or best suited to take the calls, and take written messages when the needed personnel are not available
- Ensure that customer complaints are handled promptly, with genuine concern and according to company standards
- Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the company, it's employees, or customers
- Demonstrates behaviors consistent with the company's vision, mission and values in all interactions with customer, co-workers and suppliers
- Adheres to all company policies, procedures and safety standards
- Maintains a thorough knowledge of the inventory
- Knows and understands the Ganas Auto Privacy and Information Security Policies, and adhere to the requirements
- Bilingual English/Spanish Required
- Must have a valid drivers license
- High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Excellent customer service and communication skills
- Ability to work Saturdays and overtime as needed
- Ethical and Honest