Account Representative - Full-time / Part-time

Job Title: Account Representative

Department: Marketing Department

Internship to Potential Full time position

Essential Duties and Responsibilities:

• Creation of long-term value for the company from our clients
• Researching the market and identifying potential clients
• Building, managing, and leveraging relationships that are based on trust, respect, and mutual appreciation
• Scheduling appointments and preparing/delivering well researched presentations to clients
• Maintaining client relationships and ensuring client loyalty through attentive and proactive customer service
• Dedicate time for reflection, learning and professional development
• Working with the internal team, marketing staff, and other managers to ensure our process runs smoothly
• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends
• Tracking and reporting on the health and growth of your territory
• Planning and executing specialized events for the territory
• Perform other duties as assigned.
• Ability to handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA)

HIPAA

The Account Manager (AM) will have access to protected health information (PHI) during the course of his/her work activities. The AM will use this information to track patient progress and will communicate this information to our clients. Applying the minimum necessary standard of HIPAA, the designated records sets to which this employee will have access include: Somnoware.

Knowledge, Skills and Abilities required:

• Strong verbal and written communication skills
• Demonstrated ability to work effectively in a team environment
• Demonstrated problem solving skills in a complex environment
• Demonstrated effective interpersonal relationship and customer service skills
• Strong research and strategic analysis skills
• Organized, efficient, and willing to get better at both
• Maintain a clean and professional appearance
• Confident and natural negotiator and closer
• Exposure to data analysis and customer management software (Office, Excel, CRM)
• Leadership experience from either a company or a club is favorable
• Not afraid of long hours
• Deal well with stress (able to maintain positive attitude)
• Able to stay humble
• Not afraid to speak your mind (assertive when necessary)
• Not afraid of constructive criticism
• Able to traverse detail as well as the big picture
• Adaptive and introspective; willing to learn and teach
• Clean Driving Record (Up to 80% travel)
• Current automobile insurance with state required minimums or the ability to be covered by such insurance
• Reliable transportation – Personal vehicle use (reimbursements per mile driven)

Education and Experience required:

• High School Diploma or better (College Degree Preferred)
• Prior experience working as an account representative preferred
• Professional experience, equivalent to 2 years of college education.

Behavioral Competencies:

Culture fit - We are all family here and we want to work with people that we trust and like. We’re all different, but we all work towards the same goal with empathy and grace.

Execution - Great ideas are nothing without execution. We all have the ability to transform the ideas of our imagination into something tangible and valuable in the real world. The ability to do this in the face of challenges will differentiate us from our peers.

Extraordinary Abilities - We look for those with exceptional abilities. We build roles that enhance a person’s strengths and protect against their weaknesses. Truthfully, this is often a difficult task. It takes ongoing guidance and training to develop the best of what each person has to offer.

Meritocracy- The best ideas will always win. If you have a great idea, it should be shared. Don't be content with only taking direction; Share your perspectives, ideas and insights. And when you do, be prepared with supporting data and have an open mind.

Transparency - We have an open door policy from top-down. This builds trust and allows us to operate swiftly, autonomously and effectively. We want to enable people to be as autonomous as possible in their roles. If you have issues or need more access, information or context, its encouraged to ask your peers, your lead, or your director.

Flatness - We believe in empowering the individual to take ownership of their role. We encourage each person to take decision-making and responsibility into their own hands. Directors and leads will provide direction, framework, guidance and freedom to execute tasks how you see fit. In exchange for this freedom, we expect transparency and results.

Work Environment:

Combination of medical office and exam/procedure room settings. Well-lighted, well-ventilated, adequate space. May be exposed to communicable diseases and other conditions common to clinic setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Equipment Used:

• Computer: data entry and analysis, word processing and database programs, internet, e-mail
• Telephone: able to hear and communicate
• Fax/Online
• Copier

Computer Skills:

To perform this job successfully, an individual should have knowledge of Electronic Medical Records, Microsoft Word, Excel, PowerPoint and Outlook.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to walk. Must be able to lift up to 30 pounds of supplies. Occasional stress from dealing with many staff and patients. Specific vision abilities required by this job