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Customer Service (Email/Chat/Telephone) - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | New York, NY New York, New York |
About this job
HireArt is looking to hire Customer Service Representatives (Email/Chat/telephone) to work on-site at Eight's New York City office on a contract basis. In this role, you'll contribute to the development of best in class customer service operations while providing exceptional email, chat, and telephone support to customers.
This is an opportunity to join a growing company working to prove that technology can measure, understand, and optimize the way you sleep for the ultimate goal of a healthy and happier life. They're well on their way with 10,000,000+ hours of sleep tracked for our customers.
Increased responsibilities may follow with the growth of company, customer service operations, and your aptitude.
Responsibilities:
This is an opportunity to join a growing company working to prove that technology can measure, understand, and optimize the way you sleep for the ultimate goal of a healthy and happier life. They're well on their way with 10,000,000+ hours of sleep tracked for our customers.
Increased responsibilities may follow with the growth of company, customer service operations, and your aptitude.
Responsibilities:
- Respond and resolve customer requests and questions via email/chat/telephone
- Triage and escalate customer questions, as necessary, in collaboration with stakeholders to ensure prompt and complete resolution of customer issues.
- Help to develop scripted email/chat/telephone responses to customer questions and inquiries.
- Collaborate with product, customer experience, and technology teams on cross-functional projects to deliver customer experience.