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Call Center Supervisor
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Bellevue, WA Bellevue, Washington |
About this job
Overview
The Contact Center Supervisor is a strong, versatile leader who thrives in a fast paced, challenging, multi-tasking environment. Are you a whiz at facilitating communication between people through your positive, can-do attitude? Are you passionate and dedicated to providing a world class client experience while simultaneously reflecting the Gene Juarez Salon and Spas brand? Gene Juarez is looking for someone like you to take efficiency to a whole new level!
We Offer:
This position will be responsible to
The ideal candidate will possess the following:
As part of our standard hiring process for new employees, employment with Gene Juarez Salons and Spas will be contingent upon successful completion of a background check.
The Contact Center Supervisor is a strong, versatile leader who thrives in a fast paced, challenging, multi-tasking environment. Are you a whiz at facilitating communication between people through your positive, can-do attitude? Are you passionate and dedicated to providing a world class client experience while simultaneously reflecting the Gene Juarez Salon and Spas brand? Gene Juarez is looking for someone like you to take efficiency to a whole new level!
We Offer:
- Medical, Vision and Dental care insurance;
- 401K retirement savings;
- Generous service and product discounts;
- Paid time off.
This position will be responsible to
- Build morale, teamwork and ensure quality client services and effective call handling;
- Facilitating communication between agents, clients, and salon;
- Motivate Call Center Agents to ensure achievement of call center targets and goals;
- Improve and promote quality service through training current and new Call Center Agents
- Prepare and conduct performance reviews
- Interact with clients to resolve service issues by demonstrating patience and understanding;
The ideal candidate will possess the following:
- Leadership and training experience coupled with a strong work ethic;
- 2 years of call center experience is preferred;
- Previous management experience in hospitality, preferably hotel, food, and or luxury retail industries
- Ability to work a flexible schedule (we are open 7 days a week, 8am-8pm);
- Effective verbal and written communication skills;
- Ability to pick up new concepts and software quickly and easily
- Bachelor’s Degree or A.A. Degree preferred
As part of our standard hiring process for new employees, employment with Gene Juarez Salons and Spas will be contingent upon successful completion of a background check.