Express Lube Consultant

Bergstrom Buick GMC of Appleton

Full-time, 1-2 years experience preferred, high school diploma, $10/hr plus commission, Monday-Saturday.

We are seeking Express Lube Consultants who can act as a liaison Express Lube Technicians and the guest. Responsible for establishing trust and rapport with guest to accurately ask the appropriate questions to help define the vehicle's problems. Responsible for promoting a positive image of Bergstrom to the guest as well as ensuring guest's vehicle is serviced efficiently and effectively during each visit. Must have valid driver’s license. This is an amazing opportunity for the right candidate and we provide ongoing corporate training programs and individual coaching.

Bergstrom Automotive, Wisconsin's largest automotive dealer, one of the largest in the US and recently recognized by the Best Companies Group as one of the top 10 dealerships to work for in the United States for the fourth consecutive year, is looking to add to its award-winning team!

We offer a comprehensive benefits program, to help protect the health and financial security of you and your family.

At Bergstrom, we try to have fun at work every day and take pride in rewarding our teammates when they excel. We would love to add more positive, upbeat people to our growing team!

ESSENTIAL DUTIESinclude the following. Other duties may be assigned.

• Promotes and upholds the 11 Bergstrom Quest Values and Bergstrom Standards.
• Follows the Service Drive Process during each guest visit.
• Complete prewrites for each guest appointment.
• Greets guests in a timely, friendly manner and obtains vehicle information.
• Writes up guest's vehicle problems accurately and clearly on repair order, by completing walk around.
• Advise guests on the care of their automobiles and the value of maintaining their vehicles in accordance with manufacturer's' specifications.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Establishes"promised time."
• Obtains guest's signature on repair order; provides guest with a copy.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day. Contacts guests regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Handles telephone inquiries regarding work in process.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Explains completed work, all charges to guests, and the MPI.
• Ensures that all guest dissatisfactions, problems, or major changes are resolved before guest leaves facility.
• Maintains high guest satisfaction standards; educates on CSI within manufacturer guidelines.
• Implements a quality control process to eliminate comebacks.
• Maintains a professional appearance.
• Keeps work area clean.

MARGINAL DUTIESinclude the following. Other duties may be assigned.

• Keeps service department forms, menus and pricing guides up-to-date.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to positively handle stress.
• Ability to work at a fast and efficient speed.
• Ability to properly document guest concerns on repair orders.
• Ability to encourage guests to purchase vehicle maintenance and problem prevention services.

EDUCATION and/or EXPERIENCE

• Automotive experience and overall knowledge of the dealership operations.

SKILLS and/or ABILITIES

• Ability to effectively interact with guests and team members.
• Ability to decipher and calculate numbers and high dollar amounts.
• Ability to resolve conflict effectively and efficiently.
• Knowledge of automotive systems and ability to explain systems and repairs to guests of varying levels of technical understanding.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Vision with or without the help of correctional eyewear.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work in a fast-paced environment filled with interruptions.
• Work environment conditions of noise, dust, exhaust fumes, paint, and gas.
• Exposure to chemicals such as oils, lubricants, cleaning solvents, paints, and other hazardous and non-hazardous materials.

Benefits:

We take great steps to take care of our guests. We do the same for our Team Members. Bergstrom Automotive offers a comprehensive benefits program, to help protect the health and financial security of you and your family.

• 401 (k) Planning
• Flex Spending, Dependent Care, Health Savings Account
• Dental Insurance
• Disability Insurance
• Vision Insurance
• Employee Assistance Program (EAP)
• Health and Prescription Drug Insurance
• Life Insurance
• Quit Smoking Programs
• Vacation and Holiday Pay
• Verizon Wireless Discount
• Bergstrom Apparel Discount
• Fitness Club Discounts
• Formalized& Paid Training Programs