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Collections Associate
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | New Castle, DE New Castle, Delaware |
About this job
Position Summary:
The Collections Associate is responsible for the active collection of Accounts Receivable. This includes regular, ongoing communication with customers and the Finance department for resolving payment issues, and entering updated account data into the ABS system, and any necessary follow up or paperwork.
Essential Functions:
A promising future! As the leading provider of textile rental to the out-patient healthcare market we continue to experience growth year over year with expansion into new markets. This growth enriches the lives of our associates by creating new opportunities.
Nixon Uniform Service & Medical Wear is an equal opportunity employer.
The Collections Associate is responsible for the active collection of Accounts Receivable. This includes regular, ongoing communication with customers and the Finance department for resolving payment issues, and entering updated account data into the ABS system, and any necessary follow up or paperwork.
Essential Functions:
- Call customers with past due account balances for collection of full or partial payment of overdue balance with the highest level of professionalism and positive demeanor.
- Enter updated customer account data into the ABS database and forward as necessary to account manager, service coordinator, and or supervisor.
- Track and report on all call activities as required
- Follow-up with customers and internal management regarding resolution of customer account issues as necessary.
- Perform cash application investigations.
- Present payment options to customers as appropriate.
- Perform large or complex account collections as directed by supervisor.
- All other duties as assigned.
- High School Diploma is required. Coursework in business and/or computer software a plus.
- Minimum of one year relevant experience in a customer service or collections role required.
- Experience with complex customer service and collection issues strongly preferred.
- Good working knowledge and skill in operating computers, data entry, and office equipment, etc., required.
- Working knowledge of MS Excel and MSWord is required.
- Must have well developed professional written and oral communication and basic math skills, organizational and analytical skills, efficient multi-tasking abilities, ability to work independently with limited supervision, organizational skills, working in a team environment.
A promising future! As the leading provider of textile rental to the out-patient healthcare market we continue to experience growth year over year with expansion into new markets. This growth enriches the lives of our associates by creating new opportunities.
Nixon Uniform Service & Medical Wear is an equal opportunity employer.