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Sales Support Associate - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Fremont, CA Fremont, California |
About this job
JOB SUMMARY: The primary purpose of this position is to provide exceptional service to NeoLife Independent Distributors. Build long term relationships providing encouragement, motivation, and support to distributors, as well as educating distributors on the essential tools to build their business.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties may be assigned.
- Process distributor orders and applications that are mailed, faxed and emailed, with the utmost accuracy and give exceptional service.
- Handle inbound and outbound calls for distributors with a caring, friendly, positive attitude.
- Research and answer questions through direct/written correspondence.
- Assist distributors with returned products due to dissatisfaction, defect, etc. and maintain a Quality Control Log that is sent to our local manufacturing plant on a monthly basis of products returns complaints.
- Submit product questions to the Product Management Department, if not able to find the answers in Q&A data base that is available for Sales Support.
- Maintain accurate records for reference, e.g.: daily situation logs, referrals log, update association renewals, master file maintenance, 18 month log, log questions from incoming distributors calls.
- Work with the following departments: MarCom, Product Management Department, International/Recognition, Sales Support Center and Third Party Logistics to appropriately respond to distributor requests.
- Good understanding of the NeoLife Marketing Plan, contests, events and company philosophy to provide exceptional service.
- Attendance and punctuality are essential to this position.
- Special projects as assigned.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent verbal and written communication skills.
- Must be detail oriented and thoroughness in completing tasks.
- Ability to work effective within a team or independently with minimal supervision.
- Good interpersonal skills; telephone etiquette; and good organizational skills.
- Must possess good keyboarding skills, have PC experience, and familiar with Windows PC applications and MS Offices, which includes the ability to learn new computer system applications.
- Ability to navigate a computer while on the phone.
- Must have the ability to work under pressure in a fast-paced environment while handling multiple tasks, including ability to understand multiple products and multiple levels of benefits within each product.
- Must be dependable and punctual in attendance.
- Ability to work early mornings, late evenings, and weekends, if needed.
EDUCATION and/or WORK EXPERIENCE:
- An associate’s or bachelor’s degree is a plus.
- Minimum of one year customer service experience.
LANGUAGE SKILLS:
- Read, write, and communicate using English to perform job duties.
- Ability to read and interpret documents such as procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively to present information in one-on-one situations.
MATHMATICAL SKILLS:
- Ability to add, subtract, multiply, divide numbers.
- Ability to accurately use a calculator.
REASONING ABILITY:
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS:
- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer.
- Ability to operate software via computer; and communicate and present information to colleagues, superiors, and distributors.
- Ability to lift or carry up to 25 pounds.
- Other physical demands include: the ability to stand, kneel, bend, hear, pull, feel, walk, reach, grasp, and/or climb stairs.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate due to Associates talking, computers, printers, and floor activity.
REPORTING RELATIONSHIP: Manager, Sales Support
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties may be assigned.
- Process distributor orders and applications that are mailed, faxed and emailed, with the utmost accuracy and give exceptional service.
- Handle inbound and outbound calls for distributors with a caring, friendly, positive attitude.
- Research and answer questions through direct/written correspondence.
- Assist distributors with returned products due to dissatisfaction, defect, etc. and maintain a Quality Control Log that is sent to our local manufacturing plant on a monthly basis of products returns complaints.
- Submit product questions to the Product Management Department, if not able to find the answers in Q&A data base that is available for Sales Support.
- Maintain accurate records for reference, e.g.: daily situation logs, referrals log, update association renewals, master file maintenance, 18 month log, log questions from incoming distributors calls.
- Work with the following departments: MarCom, Product Management Department, International/Recognition, Sales Support Center and Third Party Logistics to appropriately respond to distributor requests.
- Good understanding of the NeoLife Marketing Plan, contests, events and company philosophy to provide exceptional service.
- Attendance and punctuality are essential to this position.
- Special projects as assigned.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent verbal and written communication skills.
- Must be detail oriented and thoroughness in completing tasks.
- Ability to work effective within a team or independently with minimal supervision.
- Good interpersonal skills; telephone etiquette; and good organizational skills.
- Must possess good keyboarding skills, have PC experience, and familiar with Windows PC applications and MS Offices, which includes the ability to learn new computer system applications.
- Ability to navigate a computer while on the phone.
- Must have the ability to work under pressure in a fast-paced environment while handling multiple tasks, including ability to understand multiple products and multiple levels of benefits within each product.
- Must be dependable and punctual in attendance.
- Ability to work early mornings, late evenings, and weekends, if needed.
EDUCATION and/or WORK EXPERIENCE:
- An associate’s or bachelor’s degree is a plus.
- Minimum of one year customer service experience.
LANGUAGE SKILLS:
- Read, write, and communicate using English to perform job duties.
- Ability to read and interpret documents such as procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively to present information in one-on-one situations.
MATHMATICAL SKILLS:
- Ability to add, subtract, multiply, divide numbers.
- Ability to accurately use a calculator.
REASONING ABILITY:
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS:
- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer.
- Ability to operate software via computer; and communicate and present information to colleagues, superiors, and distributors.
- Ability to lift or carry up to 25 pounds.
- Other physical demands include: the ability to stand, kneel, bend, hear, pull, feel, walk, reach, grasp, and/or climb stairs.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate due to Associates talking, computers, printers, and floor activity.
REPORTING RELATIONSHIP: Manager, Sales Support