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Payment Assistance Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Leavenworth, KS Leavenworth, Kansas |
About this job
Payment Assistance Representative
Our Company:
For more than 130 years, Armed Forces Insurance (AFI) has been providing property/casualty insurance for military professionals throughout the U.S. and overseas. AFI is solely dedicated to the service of our policyholders and their families. Our 190 employees enjoy a comprehensive salary and benefits package in an outstanding work environment. AFI is headquartered at Leavenworth, Kansas, approximately 25 minutes north of Kansas City.
Recently named one of Ingram's "Best Companies to Work For", AFI is a family friendly organization offering competitive compensation, an outstanding work environment, and great benefits, including:
Benefits:
Resolves overdue account issues by contacting policyholders or mortgage companies when coverage is in jeopardy of cancellation due to non-payment or individual request. This position is the entry-level position in the Payment Assistance Representative Career Path. Incumbent is required to meet advancement requirements within33 months.
Job Requirements:
Starting salary $34,500 to $40,000 based on experience
To be considered for this career opportunity, please forward your resume to jobs@afi.org.
Our Company:
For more than 130 years, Armed Forces Insurance (AFI) has been providing property/casualty insurance for military professionals throughout the U.S. and overseas. AFI is solely dedicated to the service of our policyholders and their families. Our 190 employees enjoy a comprehensive salary and benefits package in an outstanding work environment. AFI is headquartered at Leavenworth, Kansas, approximately 25 minutes north of Kansas City.
Recently named one of Ingram's "Best Companies to Work For", AFI is a family friendly organization offering competitive compensation, an outstanding work environment, and great benefits, including:
Benefits:
- Highly subsidized health & dental insurance
- Health Savings Account (HSA) subsidy
- Retirement Plans (pension and 401k)
- Generous Paid Time Off programs
Resolves overdue account issues by contacting policyholders or mortgage companies when coverage is in jeopardy of cancellation due to non-payment or individual request. This position is the entry-level position in the Payment Assistance Representative Career Path. Incumbent is required to meet advancement requirements within33 months.
Job Requirements:
- Gathers required information and initiates telephonic and/or written contact with policyholders, mortgage companies, and interested third parties when a coverage is scheduled for cancellation for non-payment.
- Conducts assessment of current risk and payment history in order to provide a recommendation regarding the desirability of retaining the account, initiating collection efforts as appropriate.
- Receives inbound calls within ACD unit relating to policy cancellation and past due premiums, attempting to resolve concerns or directing the caller to the appropriate department.
- Two years of customer service experience in a financial services environment, or one year of clerical support/processing experience with AFI (Associates Degree may be substituted for this requirement).
- Excellent verbal communications skills, to include a courteous, confident demeanor and appropriate use of grammar and vocabulary.
- Ability to complete required insurance education courses within 24 months in the position.
Starting salary $34,500 to $40,000 based on experience
To be considered for this career opportunity, please forward your resume to jobs@afi.org.
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