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Contact Center Assistant Manager
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Falls Church, VA Falls Church, Virginia |
About this job
Position Overview
If you would feel fulfilled by working for one of Virginia's Best Place to Work organizations that
is passionate about providing Remarkable Service to the Arlington Community,
then you should consider a career at Arlington Community Federal Credit
Union (ACFCU). As the Contact Center Assistant
Manager, you will be responsible for assisting the Contact Center Manager
with the day-to-day management of functions, as it relates to contact center
operations. You will be responsible for handling complex inquires and concerns,
researching solutions and act as a higher-level knowledge-based expert. As an integral member of the contact center, you will assist with call volume, call monitoring, observing, coaching, and
providing guidance to your team to ensure delivery of REMARKABLE service in every
member interaction. You will serve as back-up support in the member service
queue and support the credit union’s sales culture by ensuring your team has
the ability to and is accountable for cross-selling ACFCU products and services
to our members.
What You’ll Bring
ACFCU is a values led organization that is committed to providing REMARKABLE service to our members and co-workers alike. We are
recipients of Arlington Best Community Bank Award, in addition to NAFCU’s
Credit Union of the Year Award. We have a culture that celebrates internal and external
opportunity, excellent service, acting with integrity, and loving the Arlington Community. We are proud of that! We also offer a highly competitive
compensation and benefits package:
including medical, dental, life, short and long-term disability insurance, 401k
plan and profit sharing, holidays, paid time off (accruing 15 days/year), and a fun work environment. Come join our team! All qualified applicants will receive consideration for employment without regards to race, religion, sex, sexual orientation, gender identify, national origin, age, protected veteran status or status as an individual with a disability.
If you would feel fulfilled by working for one of Virginia's Best Place to Work organizations that
is passionate about providing Remarkable Service to the Arlington Community,
then you should consider a career at Arlington Community Federal Credit
Union (ACFCU). As the Contact Center Assistant
Manager, you will be responsible for assisting the Contact Center Manager
with the day-to-day management of functions, as it relates to contact center
operations. You will be responsible for handling complex inquires and concerns,
researching solutions and act as a higher-level knowledge-based expert. As an integral member of the contact center, you will assist with call volume, call monitoring, observing, coaching, and
providing guidance to your team to ensure delivery of REMARKABLE service in every
member interaction. You will serve as back-up support in the member service
queue and support the credit union’s sales culture by ensuring your team has
the ability to and is accountable for cross-selling ACFCU products and services
to our members.
What You’ll Bring
- Bachelor's degree or completion of a specialized course of study at a business or trade school
- A working knowledge of call center operations
to coordinate the daily functioning of the department and to resolve
employee and customer problems - Previous supervisory experience is highly
preferred - A sense of positivity, belief, and
a can do attitude - Effective sales, customer service, and organizational
skills - A desire to work in a dynamic,
highly collaborative work environment - A desire to work in a fast paced environment,
that strives for excellence - High levels of communication, interpersonal
and leadership skills necessary to represent ACFCU in a positive manner in
dealing with members and team members
ACFCU is a values led organization that is committed to providing REMARKABLE service to our members and co-workers alike. We are
recipients of Arlington Best Community Bank Award, in addition to NAFCU’s
Credit Union of the Year Award. We have a culture that celebrates internal and external
opportunity, excellent service, acting with integrity, and loving the Arlington Community. We are proud of that! We also offer a highly competitive
compensation and benefits package:
including medical, dental, life, short and long-term disability insurance, 401k
plan and profit sharing, holidays, paid time off (accruing 15 days/year), and a fun work environment. Come join our team! All qualified applicants will receive consideration for employment without regards to race, religion, sex, sexual orientation, gender identify, national origin, age, protected veteran status or status as an individual with a disability.
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