Residency Counselor

StoneRidge, a Life Plan Community located in beautiful Mystic, CT is seeking to fill a Residency Counselor position due to the pending retirement of a current team member. The qualified candidate will have a proven track record in sales in the senior living field. If you’re looking for a career on a strong supportive team doing meaningful work with seniors and their loved ones, take a closer look. StoneRidge is a senior living community located in historic Mystic, CT. You’ll join others who’ve quickly found that StoneRidge is the kind of place where people decide to build a career and offers competitive wages and a comprehensive benefits plan.

The Residency Counselor is responsible for marketing, sales and closing activity that meets or exceeds expectations. The Residency Counselor manages the marketing and sales process from inquiry to residency by effective representation, negotiation and promotion of the community to the individual consumer and influencers.

This position is a full-time 40 hour per week position and reports to the Marketing and Sales Director.

Duties and Responsibilities:

• Manages the sales process from initial inquiry to residency by effectively promoting the community to the prospect. Facilitates the process by understanding needs and independently making recommendations based on key information provided.

• Negotiates obstacles and issues by understanding client needs and collaborating with community management.

• Effectively responds to new inquiries in a timely manner

• Independently manages prospect inquiries and ensures that timely follow through is maintained in accordance with designated time frames

• Utilizes Prism Leads effectively by promptly inputting data and uses the system to manage assigned lead base

• Uses Direct Sales Performance Indicators (DSPI’s) to set goals and independently diagnose areas of strength and needed improvement

• Generates adequate presentations by effective prospecting. This can include phone outs, referral generation, use of e-mail, home visits, etc.

• Staffs the office to meet business needs which may include evenings, weekends and holidays

• Communicates with key influencers to facilitate a timely commitment to the community

• Participates in marketing events as directed by the Marketing and Sales Director

• Understands and articulately represents all documents related to residency, including Residency Agreement, Disclosure Statement, etc.

• Provides feedback to community leadership regarding information learned through the sales process that can impact strategies to grow occupancy.

• Assumes responsibilities for personal work areas and maintaining areas in a presentable manner

• Implements Extraordinary Impressions best practices in the marketing office and influences hospitality focused environment throughout the community

• Maintains a professional appearance at all times Required Skills or Knowledge: Experience in all Microsoft Office Applications, excellent verbal and written communication skills, Solid presentation skills (small and large group) and strong closing skills.

Preferred Skills or Knowledge:

A Bachelor’s Degree or equivalent. Proven track record of outside sales success in a consultative sales environment as well as senior living experience preferred.

StoneRidge is an EO employer – M/F/Veteran/Disability