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Stafford Member Service Representative I/II - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Stafford, VA Stafford, Virginia |
About this job
Job Duties:
Under general supervision, but following established policies and
procedures performs a broad-range of member service activities in person, by
mail, and/or by telephone. Answers
questions concerning services provided by the credit union from members while
quickly and efficiently processing transactions. Must possess excellent interpersonal
communication skills and the ability to represent the credit union in a
courteous, professional manner.
Responsibilities:
otherwise noted:
*Apple Federal Credit Union is an equal opportunity employer. All
employees will be subject to credit and background checks to determine
employment eligibility.
Under general supervision, but following established policies and
procedures performs a broad-range of member service activities in person, by
mail, and/or by telephone. Answers
questions concerning services provided by the credit union from members while
quickly and efficiently processing transactions. Must possess excellent interpersonal
communication skills and the ability to represent the credit union in a
courteous, professional manner.
Responsibilities:
- Give prompt, efficient, and
accurate service in the processing of all transactions such as deposits,
withdrawals, loan payments, and account transfers. Balances checks and cash to
daily cash received vouchers. - Provide member basic account
information on Loans and Share products or existing accounts as needed. - Identify opportunities for
cross-selling and offer Potential Sales Opportunities (PSO’s) accordingly. - Remain cognizant of and adhere to
credit union policies and procedures, and regulations pertaining to the Bank
Secrecy Act. - Inputs data using PC.
- Perform other Member Services and
clerical duties as assigned by the Branch Manager or Assistant Branch Manager.
otherwise noted:
- High
school diploma or equivalent (GED). - Minimum
(12) twelve months financial institution or cash handling experience. - Excellent
oral and written communication skills. - Excellent
interpersonal and member/customer service skills. - Ability
to learn and cross-sell credit union products and services. - Attention
to detail. - PC
proficient including Microsoft Word/Windows. - Ability
to function in a financial institution branch environment and utilize
standard office equipment including but not limited to: PC, fax, copier,
telephone, postage machine, etc.
*Apple Federal Credit Union is an equal opportunity employer. All
employees will be subject to credit and background checks to determine
employment eligibility.