Commercial Customer Service Rater - Full-time / Part-time

PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI, ETC.)

Amerisure is an insurance organization charged with creating exceptional value for its Partners for Success® agencies, employees and policyholders. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. Amerisure is an “A” (Excellent) rated organization from A.M. Best Company and services mid-sized commercial enterprises focused in construction, manufacturing and healthcare. We are ranked as one of the top 200 Property & Casualty companies in the United States, and have more than $798 million in Direct Written Premiums and $875 million in surplus.

We are currently recruiting for a Commercial Customer Service Rater to join our team in Farmington Hills, MI.

POSITION SUMMARY:

Supports the underwriting unit by rating a variety of transactions related to multiple lines, of commercial business, (Auto, WC, & various property coverages) activities. Assures all related support activities are delivered in a manner consistent with company customer service standards and priorities that are responsive to marketing, underwriting, retention and service goals.

RESPONSIBILITIES

• Input endorsements into rating system with a high degree of speed and accuracy.
• Knowledgeable of appropriate underwriting elements to specific lines of business.
• Manage account documentation (i.e. new and renewal quotes, endorsements, cancellations, etc.) Ensure that policy transactions are issued and changes are recorded accurately and in a timely manner meeting defined standards for accuracy, quality, quantity and timeliness of work product and other measures of service.
• Screen transactions to determine proper processing: refer to underwriters those transactions that require their attention; complete transactions directly if within delegated authority.
• Research and resolve issues, respond to inquiries and questions while providing exceptional customer service to agents and insured’s to facilitate the processing of business.
• Provide training and leadership to other team members; may act as a “line of business” coordinator

REQUIREMENTS:

• 3 plus years’ experience using rate making principles and concepts including rules and forms, and state, company and rating organization regulations; knowledge in both property and casualty lines of business preferred. Candidates with 3 years of business related experience demonstrating strong analytical and problem solving skills will also be considered.
• Ability to prioritize and multi-task with strong attention to detail.
• Excellent customer service and communication skills both oral and written.
• The ability to complete tasks with a high degree of speed and accuracy
• Strong collaboration and teamwork skills
• Research and problem solving skills
• Basic computer proficiency; able to use word processing, spreadsheet and policy administration software to perform work tasks.
• Able to perform basic mathematical computations

EDUCATION REQUIREMENTS

• High School Diploma
• Industry course work preferred

Just as we are committed to creating exceptional value for our Partners for Success® agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that is provided through a competitive total rewards package. Amerisure offers a Compensation & Benefits Package that includes competitive base pay, performance based incentive pay, comprehensive health & welfare benefits, 401(k) savings plan, cash balance pension plan, and profit sharing. In addition to generous paid time off programs, we allow our employees flexible and remote work arrangements.

If you strive for excellence and are committed to personal and professional growth, Amerisure is looking for you. Together we accomplish more. Please apply on line at amerisure.com.

Amerisure Insurance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Amerisure Insurance complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Amerisure Insurance expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amerisure’s employees to perform their job duties may result in discipline up to and including discharge.