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in Middlefield, OH
Inside Sales Coordinator
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Middlefield, OH Middlefield, Ohio |
About this job
Job Title: Inside Sales Coordinator
Reports To: Domestic Sales Manager
FLSA Status: Non-Exempt
Summary: Provides support to the Outside sales force
The Company: Molten Metal Equipment Innovations is a small manufacturing company located in Middlefield, Ohio. MMEI services the molten aluminum industry with engineered solutions. With a family style atmosphere, our people are truly our greatest asset. We have very little turn over, as MMEI is a great place to work. Everyone has an important role and works together as a team to reach our collective goals.
Essential Duties and Responsibilities:
- Serve as the main contact for Outside Sales Team for their inside sales requirements and questions. Communicate delivery times, and answer order related inquiries.
- Customer Service – Communicate directly with customers. Ability to satisfy the expectations and requirements of customers. Displays courtesy and sensitivity and responds promptly to service requests.
- Support International Sales Manager. Correspond with International distributors and customers to facilitate orders and to rectify problems, such as damages, shortages, or questions pertaining to specifications, machine operations, etc.
- Work with Microsoft Dynamics CRM system. Add new part numbers, quotations, specifications and pricing. Support sales team with training and operation of program. ·
- Support new equipment installations including: Verification that all equipment has shipped, send customer any pertinent manuals, schematics, etc., communicating with customer preparation checklist for install, and scheduling MMEI engineer/tech visit.
- Supplement Office Manager; Covering PTO and answering phone when Office Manager is out of the office.
- Quotations; Domestic and International: Create quotations that cannot be handled through the CRM. Specials, refurbs, rebuilds, etc.
- Record Keeping; Mapping all customers domestically and internationally, International projects record keeper.
- Annual price increase documentation; Sage update, maintain price list file and individual customer parts lists.
- Assist controller with managing aged receivables; Keep customer accounts current and stay ahead of cutting off shipments.
- New Market Development; New potential target market list development, prequalify prospects once market is identified, ensure that prospects are added to CRM and followed up on by outside salesman.
- Work seamlessly with the rest of the team including ownership, management, engineering and plant personnel.
Competencies:
- Language - Must be proficient in English. Reading, comprehending and understanding the English language.
- Must be extremely detailed oriented and organized. Multiple projects, orders, and constant interruptions are a common occurrence and must be managed in an expedient and efficient manner.
- Ability to learn and comprehend part numbering system.
- Time Management - Uses his / her time effectively and efficiently. Values time. Concentrates efforts on the more important priorities.
Experience and Requirements:
- Some experience in technical, customer service or parts related service position.
- General computer literacy.
- Proficient in the Microsoft Office Suite.
Compensation:
- Salaried position based upon 40-hour work week.
- $41,500-$46,500 annual salary, commiserate with experience.
- Optional benefits package to include health insurance and dental insurance.
- 9 paid scheduled holidays per year will be made available after 90 days.
- Optional 401k plan will be made available to you after 1 year.
- Paid vacation available after 90 days.