Inside Sales Coordinator

Job Title: Inside Sales Coordinator

Reports To: Domestic Sales Manager

FLSA Status: Non-Exempt

Summary: Provides support to the Outside sales force

The Company: Molten Metal Equipment Innovations is a small manufacturing company located in Middlefield, Ohio. MMEI services the molten aluminum industry with engineered solutions. With a family style atmosphere, our people are truly our greatest asset. We have very little turn over, as MMEI is a great place to work. Everyone has an important role and works together as a team to reach our collective goals.

Essential Duties and Responsibilities:

• Serve as the main contact for Outside Sales Team for their inside sales requirements and questions. Communicate delivery times, and answer order related inquiries.
• Customer Service – Communicate directly with customers. Ability to satisfy the expectations and requirements of customers. Displays courtesy and sensitivity and responds promptly to service requests.
• Support International Sales Manager. Correspond with International distributors and customers to facilitate orders and to rectify problems, such as damages, shortages, or questions pertaining to specifications, machine operations, etc.
• Work with Microsoft Dynamics CRM system. Add new part numbers, quotations, specifications and pricing. Support sales team with training and operation of program. ·
• Support new equipment installations including: Verification that all equipment has shipped, send customer any pertinent manuals, schematics, etc., communicating with customer preparation checklist for install, and scheduling MMEI engineer/tech visit.
• Supplement Office Manager; Covering PTO and answering phone when Office Manager is out of the office.
• Quotations; Domestic and International: Create quotations that cannot be handled through the CRM. Specials, refurbs, rebuilds, etc.
• Record Keeping; Mapping all customers domestically and internationally, International projects record keeper.
• Annual price increase documentation; Sage update, maintain price list file and individual customer parts lists.
• Assist controller with managing aged receivables; Keep customer accounts current and stay ahead of cutting off shipments.
• New Market Development; New potential target market list development, prequalify prospects once market is identified, ensure that prospects are added to CRM and followed up on by outside salesman.
• Work seamlessly with the rest of the team including ownership, management, engineering and plant personnel.

Competencies:

• Language - Must be proficient in English. Reading, comprehending and understanding the English language.
• Must be extremely detailed oriented and organized. Multiple projects, orders, and constant interruptions are a common occurrence and must be managed in an expedient and efficient manner.
• Ability to learn and comprehend part numbering system.
• Time Management - Uses his / her time effectively and efficiently. Values time. Concentrates efforts on the more important priorities.

Experience and Requirements:

• Some experience in technical, customer service or parts related service position.
• General computer literacy.
• Proficient in the Microsoft Office Suite.

Compensation:

• Salaried position based upon 40-hour work week.
• $41,500-$46,500 annual salary, commiserate with experience.
• Optional benefits package to include health insurance and dental insurance.
• 9 paid scheduled holidays per year will be made available after 90 days.
• Optional 401k plan will be made available to you after 1 year.
• Paid vacation available after 90 days.