HR - Benefits Administrator (Benefit & Retirement Plan Experience) - Full-time / Part-time

Summary

The Benefits Administrator, working under limited supervision, administers assigned health, welfare and/or retirement programs, resolves issues and claim concerns, provides effective and reliable information to Associates, former Associates, Leaders and HR, and develops and delivers communications of a more complex and comprehensive nature. The incumbent delivers exceptional customer service and serves in a lead capacity for the department. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.

Education/Experience/Licensure

Knowledge/Skills/Abilities

• Knowledge of benefits processes, procedures and regulations to handle duties and tasks of substantial variety and complexity.
• Possesses and applies a broad knowledge of principles, practices, and procedures of field to accomplish the completion of difficult assignments.
• Strong critical thinking and problem solving skills, with the ability to manage issues or problems involving careful interpretation, analysis, and diagnosis.
• SAP payroll/benefits experience is a plus.
• Ability to work as an individual contributor as well as a team player.
• Must possess the ability to exercise discretion, tact, and independent judgment.
• Detail oriented with excellent planning, organizational, and customer service skills to effectively communicate with all levels of management, Associates, and providers.
• Excellent written and verbal communication skills.
• Exceptional interpersonal skills with the ability to handle sensitive and confidential situations and documentation.

Key Job Responsibilities

• Administers assigned health, welfare and/or retirement programs to ensure compliance with federal and state regulations. Updates enrollment and payroll systems as needed.
• Provides day-to-day guidance to Benefits team members in a lead capacity.
• Researches complex benefits and/or retirement issues.
• Consults with Associates and HR and works with vendor partners to handle benefit inquiries and resolve issues and concerns.
• Works with Benefits leadership to ensure effective processes and responsive customer service.
• Develops and delivers benefits communications.
• Performs other job functions as requested.

Physical Requirements

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.