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in York, PA
Service Manager
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | York, PA York, Pennsylvania |
About this job
Essential Job Functions (include the following. Other duties may be assigned.)
completion of road call. Obtain PO’s.
office. Work orders must be ready for billing within 24 hours of the service. Compare the prior night’s
work order(s) to the answering service log. Ensure that all work orders are accounted for.
employees; scheduling, performing and directing service work; addressing complaints and resolving
problems; appraising performance; rewarding and disciplining employees. Reporting vacation days, PTO
days and excessive absenteeism and tardiness to Branch Manager.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, reach with hands
and arms, and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch or crawl. The
employee must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job
include close vision and depth perception.
Work environment: while performing the duties of this job, the employee is frequently exposed to hot and/or
cold warehouse conditions and occasionally exposed to all weather conditions due to dock exposure. The noise
level in the work environment is usually moderate.
Work environment: while performing the duties of this job, the employee is frequently exposed to hot and/or
cold warehouse conditions and occasionally exposed to all weather conditions due to dock exposure. The noise
level in the work environment is usually moderate.
Competency
- Supervise service personnel, promote teamwork and manage an efficient workplace.
- Conduct weekly meetings with service personnel.
- Quote product and service prices to customers as needed.
- Receive and schedule all service and/or repairs and dispatch road service calls in a professional manner.
completion of road call. Obtain PO’s.
- Generate computer work orders. Review service work orders for complete information such as required
office. Work orders must be ready for billing within 24 hours of the service. Compare the prior night’s
work order(s) to the answering service log. Ensure that all work orders are accounted for.
- Ensure that all products leave with proper paperwork. Communicate and record any attempts by an
- With the assistance of the Branch Manager, schedule service personnel for 40 hour work weeks plus the
- Ensure that requested mounts, flats and balances are done in time for delivery.
- Ensure that new hires are not exposed to any potential danger without having had the proper training.
- Inspect and maintain cleanliness and organization of service department, service vehicles and
- Ensure that service personnel are in company approved attire.
- Ensure that ALL air gauges are checked weekly.
- Maintain minimum levels of service supplies.
- Meet with Department/Branch Managers to ensure coordination of service activities with activities of
- Responsible for scheduling maintenance and repair of service vehicles and equipment.
- Participate in planning personnel safety and plant protection activities. Enforce use of safety
- Reprimand and record all activity regarding personnel who violate company policies. Obtain guidance
- Use computer to check inventory, generate service work orders and to check retread status.
- Ensure that Outside Service calls are completed within 2 hours of customer contact.
- As needed, perform any service personnel’s job duties to ensure prompt services to our customers.
- Daily work hours may be extended based on business needs, which could include weekends.
- Supervisory responsibilities: Directly supervise 2-15 employees. Carries out supervisory responsibilities in
employees; scheduling, performing and directing service work; addressing complaints and resolving
problems; appraising performance; rewarding and disciplining employees. Reporting vacation days, PTO
days and excessive absenteeism and tardiness to Branch Manager.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, reach with hands
and arms, and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch or crawl. The
employee must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job
include close vision and depth perception.
Work environment: while performing the duties of this job, the employee is frequently exposed to hot and/or
cold warehouse conditions and occasionally exposed to all weather conditions due to dock exposure. The noise
level in the work environment is usually moderate.
Work environment: while performing the duties of this job, the employee is frequently exposed to hot and/or
cold warehouse conditions and occasionally exposed to all weather conditions due to dock exposure. The noise
level in the work environment is usually moderate.
Competency
- Problem Solving• Customer Service
- Interpersonal Skills• Oral Communication
- Written Communication• Teamwork
- Managing People• Organizational Support
- Quality• Quantity
- Safety and Security• Attendance / Punctuality
- Initiative