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Support Administrator (INTERNAL ONLY)
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | West Chester, OH West Chester, Ohio |
About this job
SentriLock was founded in 2003 on three key attributes that continue to guide the company’s phenomenal growth:Stability. Superior technology. Exceptional customer service.
We are owned by the National Association of REALTORS® — America’s largest trade association representing 1.1 million members involved in all aspects of the residential and commercial real estate industries. NAR ownership provides an uncommon level of stability and assurance to our customers that we’re here for the long haul: our products, our services, and our support staff will be here today, tomorrow, and many years down the road.
SentriLock’s Customer Care program delivers personal, award-winning, U.S. based support to organizations large and small. We were honored to be named the “#1 Lockbox Provider” in North America for three consecutive years*. SentriLockalso was named a 2017 Winner in the Best Places toWork competition held by the Cincinnati Business Courier.
At SentriLock, our pride in what we have accomplished is exceeded only by our excitement over what the future has in store!
Make a smart career move! Join an incredibly smart company!
SentriLock is customer focused. Because our customers demand a high level of performance, working at SentriLock will challenge you to provide the highest level of service every day. As employees consistently perform at a high level, our customer's fall in love with not only our product, but our service.
For this reason, SentriLock is dedicated to recognizing consistent high performance. SentriLock employees enjoys all of the perks, such as:
SentriLock is committed to being a Drug Free workplace
We are owned by the National Association of REALTORS® — America’s largest trade association representing 1.1 million members involved in all aspects of the residential and commercial real estate industries. NAR ownership provides an uncommon level of stability and assurance to our customers that we’re here for the long haul: our products, our services, and our support staff will be here today, tomorrow, and many years down the road.
SentriLock’s Customer Care program delivers personal, award-winning, U.S. based support to organizations large and small. We were honored to be named the “#1 Lockbox Provider” in North America for three consecutive years*. SentriLockalso was named a 2017 Winner in the Best Places toWork competition held by the Cincinnati Business Courier.
At SentriLock, our pride in what we have accomplished is exceeded only by our excitement over what the future has in store!
Make a smart career move! Join an incredibly smart company!
SentriLock is customer focused. Because our customers demand a high level of performance, working at SentriLock will challenge you to provide the highest level of service every day. As employees consistently perform at a high level, our customer's fall in love with not only our product, but our service.
For this reason, SentriLock is dedicated to recognizing consistent high performance. SentriLock employees enjoys all of the perks, such as:
- Market Leading Health, Dental, and Vision Insurance
- Life Insurance
- Health Savings and Flexible Spending Accounts
- 401(K) plan with a SentriLock match
- Generous Paid Time Off
- Paid Holidays
- Competitive Compensation
SentriLock is committed to being a Drug Free workplace
Job Details
Support Administrator (INTERNAL ONLY) (003521)
Support Administrator (INTERNAL ONLY) (003521)
Job Number: 003521
Job Title: Support Administrator (INTERNAL ONLY)
Number of Openings: 1
Job Type (Employment Type): Direct Hire
Start Date: 03/05/2018
Country: United States
State/Province: Ohio
City: West Chester
Salary Interval: Per Hour
Job Schedule: Full Time
Job Category: General - Administration
Career Level: Entry
Level of Education: High School Degree
Years of Experience: 1
Application Deadline: 03/19/2018
Position Description
The Support Administrator is responsible for serving as the face of SentriLock by welcoming our visitors, customers and guests and assisting them with their reason for the visit. The Support Administrator also will manage the company’s locksmith relationships, troubleshoot and resolve customer issues and prepare and maintain department reports and communication.
Greet, direct, and assist visitors -
needs, wants and expectations.
Problem Solving - Defining, analyzing and diagnosing key
components of a problem to formulate a solution.
Self Starting - Demonstrating initiative and willingness to begin
working.
Time and Priority Management - Demonstrating self control and an ability to manage time and priorities.
Flexibility - Agility in adapting to change.
Greet, direct, and assist visitors -
- Greet SentriLock visitors and create a friendly and welcoming environment
- Adhere to Visitor Policy
- Direct and assist visitors with questions
- Report visitor log
- Adhere to customers processes
- Document accurate Support tickets
- Perform customer feedback follow up
- Respond to customer emails
- Stay updated on product information and knowledge
- Train customers on product
- Troubleshoot customer issues
- Assist in locksmith pitch/start up
- Answer locksmith telephone line
- Follow up on locksmith requests
- Invoice locksmiths
- Review Recently Closed Report and update locksmith ticket
- Submit locksmith work orders
- Update and process Certificate of Liability Insurance
- Assist with preparing department reports
- Enter customer feedback into worksheet
- Maintain current Support marketing tools
- Send emails to department
- Work with Marketing to maintain materials
- Participate in projects assigned by manager
- Maintain and follow ISO standards
- Seek out and complete appropriate training, development and research
- Knowledge of department processes
- Support the mission and goals of the company
needs, wants and expectations.
Problem Solving - Defining, analyzing and diagnosing key
components of a problem to formulate a solution.
Self Starting - Demonstrating initiative and willingness to begin
working.
Time and Priority Management - Demonstrating self control and an ability to manage time and priorities.
Flexibility - Agility in adapting to change.
Position Requirements
High School Diploma or Equivalent
Required/Preferred: Required
Associate's Degree
Required/Preferred: Preferred
Years of Experience: 1+
Type of Experience: SentriLock
Required/Preferred: Required
Years of Experience: 1+
Type of Experience: Face-To-Face Customer Service
Required/Preferred: Required
Years of Experience: 1+
Type of Experience: Customers Service/Sales
Required/Preferred: Preferred
Years of Experience: 1+
Type of Experience: Correspondence Team
Required/Preferred: Preferred
Years of Experience: 1+
Type of Experience: CSR II
Required/Preferred: Preferred
Basic Word and Excel experience
Data entry skills
Strong verbal and written communication skills
Business casual dress required. Must present a neat and professional appearance.
Required/Preferred: Required
Associate's Degree
Required/Preferred: Preferred
Years of Experience: 1+
Type of Experience: SentriLock
Required/Preferred: Required
Years of Experience: 1+
Type of Experience: Face-To-Face Customer Service
Required/Preferred: Required
Years of Experience: 1+
Type of Experience: Customers Service/Sales
Required/Preferred: Preferred
Years of Experience: 1+
Type of Experience: Correspondence Team
Required/Preferred: Preferred
Years of Experience: 1+
Type of Experience: CSR II
Required/Preferred: Preferred
Basic Word and Excel experience
Data entry skills
Strong verbal and written communication skills
Business casual dress required. Must present a neat and professional appearance.
Application Instructions
Apply online. Qualified applicants will be contacted.
Apply Online