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Hours Full-time, Part-time
Location West Chester, OH
West Chester, Ohio

About this job

SentriLock was founded in 2003 on three key attributes that continue to guide the company’s phenomenal growth:Stability. Superior technology. Exceptional customer service.

We are owned by the National Association of REALTORS® — America’s largest trade association representing 1.1 million members involved in all aspects of the residential and commercial real estate industries. NAR ownership provides an uncommon level of stability and assurance to our customers that we’re here for the long haul: our products, our services, and our support staff will be here today, tomorrow, and many years down the road.

SentriLock’s Customer Care program delivers personal, award-winning, U.S. based support to organizations large and small. We were honored to be named the “#1 Lockbox Provider” in North America for three consecutive years*. SentriLockalso was named a 2017 Winner in the Best Places toWork competition held by the Cincinnati Business Courier.

At SentriLock, our pride in what we have accomplished is exceeded only by our excitement over what the future has in store!

Make a smart career move! Join an incredibly smart company!

SentriLock is customer focused. Because our customers demand a high level of performance, working at SentriLock will challenge you to provide the highest level of service every day. As employees consistently perform at a high level, our customer's fall in love with not only our product, but our service.

For this reason, SentriLock is dedicated to recognizing consistent high performance. SentriLock employees enjoys all of the perks, such as:
  • Market Leading Health, Dental, and Vision Insurance
  • Life Insurance
  • Health Savings and Flexible Spending Accounts
  • 401(K) plan with a SentriLock match
  • Generous Paid Time Off
  • Paid Holidays
  • Competitive Compensation
Employees at SentriLock will also experience a fair, consistent environment that encourages development, improvement, and performance. Through real time feedback from management to employee recognition programs, YOU will be recognized!

SentriLock is committed to being a Drug Free workplace

Job Details
Customer Relationship Manager-(INTERNAL ONLY) (003561)
Job Number: 003561
Job Title: Customer Relationship Manager-(INTERNAL ONLY)
Number of Openings: 1
Job Type (Employment Type): Direct Hire
Country: United States
State/Province: Ohio
City: West Chester
Salary Interval: Per Year
Job Schedule: Full Time
Job Category: Sales/Marketing - Sales - Account Executive
Career Level: Junior(non-manager)
Level of Education: Two-Year Degree
Years of Experience: 2
Application Deadline: 03/23/2018

Position Description
A Customer Relationship Manager will contribute to the overall customer satisfaction by proactively developing and maintaining positive working relationship with customers and escalating and monitoring system and product issues. Customer Relationship Managers will also look to renew and/or extend long term contracts and encourage customer adoption and upgrades.

Deliver a “World Class” customer experience which results in exceeding company satisfaction goals for the quarterly CRM survey -
  • Communicate effectively by delivering consistent and detailed follow up via email and phone calls
  • Proactively assist customers by providing appropriate resolutions to their issues
  • Attend trade shows, industry events, and customer events to build customer relationships
  • Display consistent strong verbal and written communications with internal and external customer interactions
  • Proactively notify customers of product or system issues, enhancements and updates
Serve SentriLock’s customers as a trusted business advisor to increase adoption and retention -
  • Conduct monthly association and agent trainings
  • Conduct Customer Loyalty Reviews or market analyses to uncover possible trends
  • Promote SentriLock University features and benefits
  • Recognize and respond to association and agent training opportunities
  • Conduct user group meetings to uncover training opportunities and/or opportunities for product improvement
Escalate and monitor system and/or product issues -
  • Uncover issues or areas of opportunity to be addressed for our customers
  • Clearly communicate the issue or goals of our customers to the correct departments
  • Utilize the help desk ticketing system to report, proactively follow up on, and resolve issues
  • Report timely and clearly on progress and results to the customer
  • Facilitate interdepartmental meetings and communicate follow up to rectify both internal and external issues
Other duties as assigned -
  • Participate in projects assigned by manager
  • Maintain and follow ISO standards
  • Seek out and complete appropriate training, development and research
  • Knowledge of department processes
  • Support the mission and goals of the company
Customer Focus - Anticipating, meeting and/or exceeding customer
needs, wants and expectations.

Self Management - Demonstrating self control and an ability to manage time and priorities.

Interpersonal Skills - Effectively communicating building rapport and relating well to all kinds of people.

Teamwork - Working effectively and productively with others.

Written Communication - Writing clearly, succinctly and understandably.

Presenting - Communicating effectively to groups.
Position Requirements
Associate's Degree

Required/Preferred: Required

Bachelor's Degree

Required/Preferred: Preferred

Years of Experience: 2

Type of Experience: Account Management

Required/Preferred: Required

Years of Experience: 2

Type of Experience: Technical Troubleshooting

Required/Preferred: Highly Preferred

Years of Experience: 1

Type of Experience: Presentations and/or Professional Training

Required/Preferred: Highly Preferred

Years of Experience: 1

Type of Experience: SentriLock Product and Service

Required/Preferred: Preferred

Frequent travel required based on business needs by auto and/or air

A valid driver's license and proof of insurance is required
Application Instructions
Please go to our careers page our our website at www.sentrilock.com and apply.

Apply Online