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in Salt Lake City, UT

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Hours Full-time, Part-time
Location Salt Lake City, UT
Salt Lake City, Utah

About this job

Loan Servicing Representative
We are currently seeking qualified Mortgage Loan Servicing Representatives (LSRII) Loan Servicing Representatives negotiate and structure payment work out programs and assist customers in the liquidation of property to minimize losses and maximize cash recovery for the Company and investors. Qualified candidates must possess excellent communications skills with the confidence to persuade and negotiate.

Duties:
  • Work with borrowers, real estate agents, attorneys, agencies, and realtors to determine workout options. Including: loan modifications, pre-foreclosure sales, deeds in lieu, repayment plans, and forbearance agreements.
  • Independently interpret and apply mortgage collection and servicing guidelines to the collection of delinquent mortgage loans.
  • Review home owners’ income and expenses, and analyze the workout options available to the home owner, based on investor guidelines.
  • Implement rules, regulations, laws and methods of collection
  • Adhere to all corporate policies as well as internal and external and compliance guidelines.
  • Maintain a high degree of customer contact, through inbound and outbound customer calls.
  • Other duties as assigned.
Qualifications:
  • Demonstrated skills in verbal and written communication, effective listening, problem solving and negotiating required.
  • Excellent customer service and/or sales skills, preferably in a call center environment, and effective negotiators with an interest in the finance and mortgage industries.
  • Financial services industry experience is preferred.
  • Ability to adapt to a changing environment.
  • The ability to thoroughly and efficiently document customer contact notes.
  • Fluent in Spanish and English
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.