Product Support Associate

About Us:

We are headquartered in Colorado, with 1 Canadian office and 2 other U.S. offices. Our N.A. offices include roughly 350 employees. We also have 3 offices in Europe, including a substantial presence in the U.K. MFI was born of separate acquisitions; we are now growing as a whole. We live and breathe for our clients; they trust us, and we deliver information to support them in making big and important business decisions. We believe in the importance of hiring, developing and retaining quality employees. They are the folks that make our clients happy and keep them wanting more.

Summary:

The Product Support Associate position is an entry level opportunity that will assist our Account Managers in preparing projects for release to our Operations/Scheduling department. The ideal candidate will want to work in a highly dynamic and fast paced environment where he or she learns proprietary software that is constantly evolving.

Primary Duties and Responsibilities:

• Responsible for the day-to-day maintenance of specific project set up tasks (matching site information against the MFI database; importing locations into our proprietary computer system for proper assigning by our scheduling department; and posting information to our client branded website reporting platform).
• Quality control and cross checking of work to confirm accuracy.
• Assists in the creation and maintenance of an information spreadsheet, which documents completion of each step of project requests/requirements.
• Responsible for meeting client turnaround expectations and contractual deadlines.
• Communicates pertinent information to the appropriate Market Force departments as needed.
• Provides support taking incoming phone calls from our field force (Independent Contractors) as required (Note - this is NOT a sales function)
• Assists with other projects/duties as required.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must be detail, technologically, and mathematically oriented.
• Expert (3+ yrs) in Windows applications (Excel, Word, etc.). Experience with advanced features of Excel beneficial.
• Should have basic understanding of conditional logic (ex. If A then B, It not A then B else C, etc…).
• Strong work ethic (requires some weekend, evening and quick deadline work).
• Demonstrated ability to work effectively in a fast-paced, high volume environment.
• Ability to learn new software/systems in a deadline driven environment.
• Must be driven towards improving efficiency.

Other Required Abilities:

• Must be professional, ethical and resourceful.
• Superior Attention to detail
• Strong Customer Service
• Excellent written and verbal communication
• Well rounded Analytic and Reasoning abilities.

Flexibility/Reliability/Dependability:

While the hours for this position are identified below, please recognize our clients are predominately on the West Coast. A last minute request to stay late can happen at any time. Additionally, our field work typically happens over the weekend; from time to time additional weekend shifts may be requested/required to assist in meeting client deadlines.

The schedule would be as follows:

Work Schedule: Tuesday through Saturday, 10:00am-7:00pm
Days off are Sunday and Monday

Education/Experience:

• Associates Degree in related field – Business Administration; Communication; Marketing or equivalent experience
• Market Research and Retail industry experience a plus.

Benefits we offer:

Our company fosters an environment of energy, learning and growth. Along with offering competitive pay we are excited to offer great employee benefits including:

• 8 Paid Holidays
• Vacation
• Health, Vision, Dental and Life Insurance
• Flexible Spending Accounts
• STD/ LTD
• 401K