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in Elk Grove Village, IL
Account Executive
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Elk Grove Village, IL Elk Grove Village, Illinois |
About this job
Position Overview: The Account Manager is primarily responsible for building and managing the relationships between MIL and a specifically assigned set of customers.
Primary Job Responsibilities:
Minimum Job Requirements:
Hours: 7am - 5pm, must be flexible to work overtime and additional hours as needed.
Compensation: $50,000 - $60,000, dependent on qualifications. Opportunities for advancement. Please specify salary range when applying on Career Site.
As a permanent, full-time MIL employee, benefits include:
Primary Job Responsibilities:
- Establish and maintain effective communication channels as the primary point of contact between the customer and MIL.
- Provide timely and informed customer support across a range of inquiries including order status, expediting, processing capabilities, turnaround and pricing.
- Take ownership of a customer's needs from project inception to completion and ensure all necessary resources are utilized in anticipating and exceeding the customer's expectations.
- Utilize a comprehensive understanding of MIL's capabilities to assess & communicate customer needs and assist in selecting the best options suited for their project requirements.
- Provide collaborative and pro-active consulting and troubleshooting to gain resolve and solidify MIL's reputation as an industry expert.
- Ensure a high level of internal accountability & consistency in adhering to customer specific quality, processing, communication and turnaround
- Support QA with non-conformance reports, corrective and preventative action, root-cause analysis and other problem solving activities.
- Utilize feedback, industry awareness and processing knowledge to achieve continuous improvement and growth opportunities.
- Assist in training and mentoring new hires and more junior level personnel.
- Provide on-going support across logistics, customer service, data planning and contract review functions.
- Contribute towards various non-routine responsibilities, projects and company initiatives.
- Take part in applicable on-going training sessions and continuous process improvement programs and participate in periodic testing and performance evaluations.
- Participate in the Account Management Knowledge Share initiative to enhance collective comprehension and growth.
- Must develop and maintain a comprehensive technical understanding of MIL's processing capabilities and quality system as well as general procedures and applicable industry standard specifications.
- Must be a detail-oriented, organized, self-starting individual with excellent written and verbal communication and interpersonal skills.
- Ability to establish and maintain collaborative and effective working relationships.
- Ability to resolve cross-functional issues with professionalism and diplomacy.
- Ability to prioritize and efficiently complete tasks with consistency and accuracy, often under pressure and/or short deadlines.
- Must be able to read and interpret engineering drawings.
- Must be PC literate with a thorough understanding of Microsoft Office applications and MIL's custom production software.
- Maintain a heightened level of awareness regarding current affairs, trends and innovations within the industries and programs MIL and it's customers serve.
Minimum Job Requirements:
- Must have proven experience working in a role with a strong emphasis on quality, throughput, accountability and effective communication.
- College degree strongly preferred, must have a high school diploma and some relevant college course work completed at a minimum.
- Must maintain a professional appearance and uphold a positive company image.
Hours: 7am - 5pm, must be flexible to work overtime and additional hours as needed.
Compensation: $50,000 - $60,000, dependent on qualifications. Opportunities for advancement. Please specify salary range when applying on Career Site.
As a permanent, full-time MIL employee, benefits include:
- Annual performance and compensation review, with eligibility for up to 2 annual bonuses
- MIL Inc. 401(k) plan with employer matching and profit sharing
- Premium health insurance as well as supplemental vision and dental insurance plans
- Company paid and supplemental life insurance and AD&D
- Company paid holidays and personal paid time-off accrual
- Please do not hesitate to ask for additional details on any of our benefits & policies