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in Elk Grove Village, IL

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Hours Full-time, Part-time
Location Elk Grove Village, IL
Elk Grove Village, Illinois

About this job

Position Overview: The Account Manager is primarily responsible for building and managing the relationships between MIL and a specifically assigned set of customers.

Primary Job Responsibilities:
  • Establish and maintain effective communication channels as the primary point of contact between the customer and MIL.
  • Provide timely and informed customer support across a range of inquiries including order status, expediting, processing capabilities, turnaround and pricing.
  • Take ownership of a customer's needs from project inception to completion and ensure all necessary resources are utilized in anticipating and exceeding the customer's expectations.
  • Utilize a comprehensive understanding of MIL's capabilities to assess & communicate customer needs and assist in selecting the best options suited for their project requirements.
  • Provide collaborative and pro-active consulting and troubleshooting to gain resolve and solidify MIL's reputation as an industry expert.
  • Ensure a high level of internal accountability & consistency in adhering to customer specific quality, processing, communication and turnaround
  • Support QA with non-conformance reports, corrective and preventative action, root-cause analysis and other problem solving activities.
  • Utilize feedback, industry awareness and processing knowledge to achieve continuous improvement and growth opportunities.
  • Assist in training and mentoring new hires and more junior level personnel.
  • Provide on-going support across logistics, customer service, data planning and contract review functions.
  • Contribute towards various non-routine responsibilities, projects and company initiatives.
  • Take part in applicable on-going training sessions and continuous process improvement programs and participate in periodic testing and performance evaluations.
  • Participate in the Account Management Knowledge Share initiative to enhance collective comprehension and growth.
Qualifications and Requirements:
  • Must develop and maintain a comprehensive technical understanding of MIL's processing capabilities and quality system as well as general procedures and applicable industry standard specifications.
  • Must be a detail-oriented, organized, self-starting individual with excellent written and verbal communication and interpersonal skills.
  • Ability to establish and maintain collaborative and effective working relationships.
  • Ability to resolve cross-functional issues with professionalism and diplomacy.
  • Ability to prioritize and efficiently complete tasks with consistency and accuracy, often under pressure and/or short deadlines.
  • Must be able to read and interpret engineering drawings.
  • Must be PC literate with a thorough understanding of Microsoft Office applications and MIL's custom production software.
  • Maintain a heightened level of awareness regarding current affairs, trends and innovations within the industries and programs MIL and it's customers serve.


Minimum Job Requirements:
  • Must have proven experience working in a role with a strong emphasis on quality, throughput, accountability and effective communication.
  • College degree strongly preferred, must have a high school diploma and some relevant college course work completed at a minimum.
  • Must maintain a professional appearance and uphold a positive company image.
Reports To: Account Managers report to the Customer Service Manager, regularly collaborate with the Account Management team and interface across all levels of the organization.

Hours: 7am - 5pm, must be flexible to work overtime and additional hours as needed.

Compensation: $50,000 - $60,000, dependent on qualifications. Opportunities for advancement. Please specify salary range when applying on Career Site.

As a permanent, full-time MIL employee, benefits include:
  • Annual performance and compensation review, with eligibility for up to 2 annual bonuses
  • MIL Inc. 401(k) plan with employer matching and profit sharing
  • Premium health insurance as well as supplemental vision and dental insurance plans
  • Company paid and supplemental life insurance and AD&D
  • Company paid holidays and personal paid time-off accrual
  • Please do not hesitate to ask for additional details on any of our benefits & policies