Customer Service Retention Rep - Full-time / Part-time

Crown has an immediate opening for a BDC Service/Sales Follow up and Customer Retention Rep. This position follows up with customers by phone after a service visit or after sales to determine customer satisfaction. In addition, this position provides support to specific dealerships in regards to customer retention.

This is a full time position with Fridays off and a full day on Saturdays.

Position requires: Minimum of One Year Customer Service experience

This is an opportunity to work for and represent a LEADER in the automotive industry! Your excellent people skills and pleasant voice will provide the right tone to gather necessary feedback from our customers so we can ensure 100% satisfaction! Join our Team TODAY -

Our Benefits Include:

• Medical, dental and vision insurance
• Short- and long-term disability coverage
• Life insurance
• Flexible spending accounts
• 401K w/ company match
• The stability of an established company
• Paid training
• Opportunity for growth and advancement
• Opportunities to serve your community

• Follow all company and department policies and procedures.
• Punctuality is a MUST!
• Handle all calls in a professional manner.
• Ability to communicate clearly with external and internal customers. Proper spelling, grammar and good voice tone.
• Run and print reports as needed for follow up
• Notify various departments regarding customer wants/needs.
• Refer positive and negative feedback to appropriate channels.
• Track outgoing calls and contacts and report to Manager as needed.
• Handle customer retention functions by sending out emails and performing other functions, as needed.
• Assist in other BDC functions when needed.
• Keep work areas clean and neat
• Basic computer skills.
• Performs other duties as assigned based on company’s needs.

• One-year minimum, customer service experience
• Basic computer and telephone skills
• Excellent customer service skills
• Strong communication skills
• Team player
• Must have a professional appearance and demeanor.

Thank you for considering joining us!

EOE/DFWP