HMS Renewal Specialist - Full-time / Part-time

The purpose of this position is to contact current REO customers for the purpose of securing renewals. This should be accomplished by determining customer needs and effectively communicating recommendations and solutions. Perform special projects as assigned.

Summary of Responsibilities

• Make outbound renewal/enrollment calls in order to enroll customers into various products/services by using a“soft sales” approach
• Identify and maximize sales opportunities with each customer
• Process customer renewal inquiries and retention of same
• Utilize acquired product knowledge to answer questions and overcome objections through consultative sales techniques
• Maintain a database of leads through documentation of activities, setting up callbacks and following up as required
• Quickly identify customer needs and enter captured data into computer in a timely manner
• Provide customers with available options and additional coverage according to state/warranty requirements
• Continuously work with management to refine sales strategy to optimize efficiency and results
• Cross-train to handle inbound customer service calls as required

Education/Experience/Other Requirements

• High School diploma, GED or equivalent
• Minimum three (3) years experience in a high volume retention/inside sales environment
• Ability to perform in a fast pace environment with minimal direct supervision
• Able to handle a large volume of phone calls and have strong customer service knowledge
• Basic PC skills
• Excellent verbal / written communication skills
• Possess problem solving skills and be highly self-motivated
• Must be detail oriented and have the ability to follow through on assignments

Preferred Skills/Experience

• College preferred
• Previous work experience in the insurance / warranty related industry