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SNAD Net Enhan Assoc - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Sunrise, FL Sunrise, Florida |
About this job
Summary of Responsibilities:
Member Service Coordination
Education
Member Service Coordination
- Monitor and manage regional service request queue to organize, track, prioritize and process requests in a timely manner ensuring departmental performance and quality goals are met or exceeded.
- Research, compile and analyze data on the composition of the service network and regional service request queue activity to determine where contractors are needed and coordinate recruitment initiatives.
- Evaluate customer service requests; locate and select appropriate service provider for assignment.
- Communicate request status to customer and assigned service provider.
- Utilize the Internet and other sources to locate and hire new service providers to handle specific service requests.
- Receive and process contractor inquiries and correspondence via telephone, mail, fax, or e-mail.
- Identify and interpret State and local regulatory contractor licensing standards for territories within the assigned region.
- Evaluate contractor applications for accurate and current credentials including satisfactory insurance coverage and regulatory licensure/certifications for the trade or services performed.
- Maintain current, accurate enrollment files containing application(s) and all required supporting documentation (i.e. regulatory and business licenses, IRS W-9 tax reporting form, Certificates of Liability coverage, etc.)
- Verify forms /documents received have necessary information in appropriate locations with minimal errors.
- Contact prospective leads to introduce them to the benefits of becoming a member of the CCHS Service Provider Network, educate them on the membership requirements, and qualify them for membership.
- Prepare, deliver, receive, review and process service provider enrollment application(s).
- Establish service provider profile by entering data into computer and sorting/filing enrollment files alphabetically, chronologically, and numerically with minimal errors.
Education
- Requires AA degree or equivalent combination of education and experience
- Prior credentialing and/or contractor enrollment experience a plus
- Experience in communicating with service contractors
- 1+ year experience with administrative duties
- 1+ year experience customer service experience
- 3+ years experience in sales, recruiting, and/or credentialing position or equivalent is preferred
- Ability to perform multiple tasks with attention to detail
- Ability to perform effectively under conditions of variable workload/ priorities
- Ability to express ideas clearly and concisely, both orally and in writing
- Ability to interact pleasantly with people via telephone
- Clear speaking voice, good command of the English language
- Data entry/Typing skills of at least 35 WPM
- Basic PC knowledge, internet usage preferred
- Proficiency in MS Office applications (Word, Excel, Outlook) s on a daily basis, manage, and prioritize assignments