The job below is no longer available.

You might also like

in Fishers, IN

  • Starting at $16.00
    Verified per hour
    Gymboree Play & Music 30d ago
    Fast response3.6 mi Use left and right arrow keys to navigate
  • $12
    est. per hour
    Burger King 18d ago
    Urgently hiring4.5 mi Use left and right arrow keys to navigate
  • $12
    est. per hour
    Burger King 18d ago
    Urgently hiring4.5 mi Use left and right arrow keys to navigate
  • $14
    Verified per hour
    Portillo's 16d ago
    Excellent payUrgently hiring10.3 mi Use left and right arrow keys to navigate
  • Sonic Drive-In 14h ago
    Urgently hiring9.1 mi Use left and right arrow keys to navigate
Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Fishers, IN
Fishers, Indiana

About this job

Primary Responsibilities
  • Provide Telephone IT Support for Locations
  • Configure and Troubleshoot POS Peripheral
  • Manage and Maintain Desktop, Server Computer Systems, and Other Computer Assets
  • Provide After-hours emergency phone support
Position Expectations

Provide Level 1 Telephone/Email Support for Locations
  • Answer & record phone calls, email messages, and voicemail messages presented to the Help Desk.
  • Record all necessary information in call tracking tool for each problem.
  • Resolve every problem possible by providing training or technical assistance to caller utilizing documentation, online knowledge bases, on-site training (when possible), or other technical support channels.
  • Invoke escalation procedures to appropriate support contact in a timely manner.
  • Serve as liaison between end user and other IT personnel.
  • Inform Associates of system outages and upgrades.
  • Document additions / changes / deletions to Help Desk documentation.
Configure and Troubleshoot POS Peripheral
  • Assist location to resolve point-of-sale issues.
  • Repair and configure peripheral devices as needed.
  • Coordinate equipment returns and repairs
Manage and Maintain Desktop, Server Computer Systems, and Other Computer Assets
  • Assist in network user / device administration.
  • Assist in the support and maintenance of company computer assets.
  • Monitor and order inventory needed for the Companys various systems.
Work Schedule/ After-hours Phone Support

  • The primary work days for this 45 hour / 5 day position is Monday Friday with the hours from 8:30 am to 6:00 pm.
  • On occasion, weekend hours or late nights may be needed to accommodate fellow IT Associates, PTO, Sick Days or assist with large scale project deployments.
  • Periodic on-call remote support is needed outside the IT Departments general support hours of 6:00 AM 6:00 PM, 7 days a week. This responsibility is assigned on a rolling basis to all IT Associates.
Position Benefits
  • Friendly, energetic, fast paced work environment
  • Business casual dress code
  • On the job technical learning and training opportunities
  • A+, Network+, Security+, and MCP training and certification offered
  • College tuition assistance (up to $2500/year)
  • Cell phone reimbursement provided