Sales Team Leader - Outbound Call Center - Eveninig Shift

What are we looking for?

We are searching for a Team Leader to help our team be the best it can be! We need someone that is willing to lead by example!

Who are we and what do we offer?
The LeadPoint Contact Center is located in Troy, Michigan. We are quickly gaining a reputation as one of the most employee-centric contact centers in SE Michigan! Our teams work hard, earn a great base rate, (not your typical call center base) plus incentives for performance, and have fun doing it with more programs and business growing all the time! We offer great medical coverage, 15 days annual paid time off, and paid holidays are all part of our culture along with things like; free gym membership, wellness programs, birthday bonuses, contests, meals, etc. etc.!

Primary Function

The Team Leader is responsible for the daily motivation and support of players (agents) on the team. Team Leaders are extremely active in daily production and are typically a top performer in addition to the duties and responsibilities of the Team Agent. In their role as Team Leader they will lead by example. Team Leaders must have an incredibly up-beat and positive attitude to keep themselves and their team motivated to meet and exceed team goals. The role includes providing feedback related to improving the individual’s skills and encouraging productivity through positive motivation. Team Leaders may at their Supervisor’s discretion be asked to perform some Team Supervisor responsibilities in the absence of the Team Supervisor.

Essential Duties and Responsibilities

• Participate in recruiting, on-boarding and training activities as scheduled.
• Review player quality performance with the Team Supervisor.
• Recognize player performance and provide positive feedback on a regular basis.
• Maintain a high standard of performance as an example to the entire team.
• Work directly with new hires to assist in a successful transition from the classroom to the call center floor.
• Support the implementation of improvements and updates in various programs to achieve team performance and quality goals.
• Maintain a positive attitude and represent the organization in a positive way when interacting with the teams.
• Contribute pro-actively to a work environment where positive and open communication is SOP.
• Assist in communication of various incentive and employee programs to the team.
• Participate in the creation and execution of various Team Player incentive programs and other employee programs.

Professional Qualification Requirements

• 1 year+ experience in an outbound call center environment, certain inbound experience may be considered equivalent, but experience must include sales and an incentive based environment.
• Excellent time management, organization and communication skills.
• Ability to understand and communicate performance metrics.
• A motivator of people, capable of inspiring performance and positive team outcomes.

This is a working Team Leader role, your position will consist of 80% working and 20% inspiring others to do their best! WE are looking for someone to lead the charge to success for their team!

When do you start?

We are specifically looking for someone that is flexible in their hours, we have shifts that run internally from 8 AM to 9 PM Monday to Friday. Most of our evening shifts are remote agents and we are looking for someone that is flexible to work evening shifts, with a strong opportunity to work those hours from home for the right person! Please include you schedule availability with your submission.

If you are selected for a pre-screen watch for our call and be sure and pickup or call us back. Don’t call us to apply – all applications must be submitted on line.