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Client Service Representative - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Shelton, CT Shelton, Connecticut |
About this job
" sdttag="Click icon here ->" docpartcategory="Business Summary" docparttype="AutoText" sdtdocpartlist="t" docpart="B4C8C4C822BD4362BABD0974C2A7AFAA">Computershare (ASX: CPU) is the world's largest stock transfer agent that has pioneered many of the securities industry's innovations to help companies build and maintain strong relationships with their investors, employees and customers. For more than 35 years, we have grown rapidly in markets around the world to meet the evolving needs of our 16,000 clients.
POSITION SUMMARY
The CSR will be the primary contact for the client in their use of Enterprise level software applications for the Corporate Governance and compliance industry.
ESSENTIAL DUTIES AND RESPONSIBILITIES
POSITION SUMMARY
The CSR will be the primary contact for the client in their use of Enterprise level software applications for the Corporate Governance and compliance industry.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide first level technical and end user trouble shooting and diagnostics for reported application issues resulting from upgrades and on-going application support
- Create and maintain all necessary case documentation and follow-up
- Participate in the management of contracted client upgrades and installations; includes diagnostic at the application, database and operating system levels, as well as working with end users in adopting new technology and functionality
- Identifying additional revenue opportunities from “value add “ services (Consulting, training, customization, database conversions)
- Determine the nature of all client requests and determine the correct person / CGS team that would respond to the client.
- Proactively call clients to communicate our strategic direction with the product line, build and maintain strong relationships with the clients’ GEMS user community and IT resources.
- Liaise with customers and other members of CGS to assist in identifying and documenting functional and technical requirements for report and application customizations
- Assist in the development, maintenance and updating of detailed functional and technical design documentation
- Provide system level and UAT/QA testing for new patches, minor and major version releases, document test results, and work with client and product development to amend deficiencies
- Ability to work regular 9-5 one weekend on a bi-monthly basis
- Ability to work 12-8pm up to 2 days per week
- Other duties as assigned.
- Regular, consistent, and predictable attendance is an essential function of this job.
- 1 years of progressive customer service experience in a Professional Services organization with working knowledge of customer service methodologies and help desk environment / software preferred.
- 1 years supporting enterprise software applications (Helpdesk environment) either internally or as a vendor to national and multi-national clients preferred
- Ability to work independently under minimal supervision
- Basic understanding of Microsoft Office Products (Outlook, Excel, Word)
- Proven track record of “problem-solving” skills
- Excellent communication skills and telephone manner – written and verbal
- Consistent and positive “can-do” attitude and initiative
- Ability to work as part of a larger Project team
- Ability to maintain client satisfaction and effectively manage client expectations
- Experience working with Salesforce as a CRM
Computershare is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.