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in Los Angeles, CA
Customer Solution Center Dialer Administrator
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Los Angeles, CA Los Angeles, California |
About this job
DUTIES
The Dialer Administrator will develop, schedule, and maintain a dialer calendar to ensure that performance needs align technology usage with the business strategy plan. The Dialer Administrator will provide support for all outbound technology, Noble Campaign Management, Outbound Campaign Design, Campaign Manager, Outbound Import and Outbound Option Dialer. They will coordinate dialer work and provide reports to the executive management team for tracking dialer utilization.
QUALIFICATIONS AND REQUIREMENTS
EDUCATION
Required
High School Diploma
Preferred
Bachelor's Degree
FOREIGN LANGUAGE
Preferred
Bilingual in one of LA Care Health Plan’s threshold languages is highly desirable.
English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese, Korean
EXPERIENCE
Required
With High School Diploma: 5+ years of analysis experience with 2 years of technical or certification training and 2 year experience administering dialer, IVR, Noble Systems Campaign Managment or other phone system technology
Knowledgeable with importing data for use in report software, spreadsheets, graphs, and flow charts.
Ability to understand and interpret statistical and business modeling.
Proven written, oral and collaboration skills
Knowledgeable with Predictive Dialing, Preview Dialing, Direct Preview, Dialing and Progressive Dialing
Working knowledge of automated dialers including hardware and software.
Proficient personal computer skills including Microsoft Office.
Ability to handle multiple projects and communicate results.
Ability to work independently, take initiative, and respond to rapidly changing priorities in a multi-tasked environment.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to prioritize and organize work.
Preferred:
With Bachelor's Degree: 2-3 years of analysis experience and experience in administering dialer, IVR, Noble Systems Campaign Managment or other phone system technology
With Associates Degree: 4 years of analysis experience with 2 years experience in administering dialer, IVR, Noble Systems Campaign Managment or other phone system technology
Programming experience and/or knowledge of visual basic scripts and file formats preferred.
The Dialer Administrator will develop, schedule, and maintain a dialer calendar to ensure that performance needs align technology usage with the business strategy plan. The Dialer Administrator will provide support for all outbound technology, Noble Campaign Management, Outbound Campaign Design, Campaign Manager, Outbound Import and Outbound Option Dialer. They will coordinate dialer work and provide reports to the executive management team for tracking dialer utilization.
QUALIFICATIONS AND REQUIREMENTS
EDUCATION
Required
High School Diploma
Preferred
Bachelor's Degree
FOREIGN LANGUAGE
Preferred
Bilingual in one of LA Care Health Plan’s threshold languages is highly desirable.
English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese, Korean
EXPERIENCE
Required
With High School Diploma: 5+ years of analysis experience with 2 years of technical or certification training and 2 year experience administering dialer, IVR, Noble Systems Campaign Managment or other phone system technology
Knowledgeable with importing data for use in report software, spreadsheets, graphs, and flow charts.
Ability to understand and interpret statistical and business modeling.
Proven written, oral and collaboration skills
Knowledgeable with Predictive Dialing, Preview Dialing, Direct Preview, Dialing and Progressive Dialing
Working knowledge of automated dialers including hardware and software.
Proficient personal computer skills including Microsoft Office.
Ability to handle multiple projects and communicate results.
Ability to work independently, take initiative, and respond to rapidly changing priorities in a multi-tasked environment.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to prioritize and organize work.
Preferred:
With Bachelor's Degree: 2-3 years of analysis experience and experience in administering dialer, IVR, Noble Systems Campaign Managment or other phone system technology
With Associates Degree: 4 years of analysis experience with 2 years experience in administering dialer, IVR, Noble Systems Campaign Managment or other phone system technology
Programming experience and/or knowledge of visual basic scripts and file formats preferred.