Practice Manager

Summary: Under general supervision of the Chief Operations Officer, the Practice Manager is accountable for provision of expert management services to the practice. These services are predominantly those of financial management and staff management. Specifically, the Practice Manager will be accountable to the principals of the practice for the performance of staff other than practitioners, provision of accurate and timely financial data, development and maintenance of organization systems to maximize productivity in the workplace, maintenance of the assets of the practice and continuous review of the operating environment of the practice.

Some of the responsibilities:

Collaborates with Physician Leader and Quality Department to standardize best practices and processes throughout clinical practice

Ensures compliance with regulatory agencies governing healthcare delivery by regularly communicating with clinical providers

Reviews patient satisfaction surveys with clinical providers

Participates in the interview process for new clinical providers and conducts on-site orientations for all new clinicians with assistance of scheduling team

Conducts annual surveys in accordance with established guidelines

Works with Administration to achieve targets for patient volume / encounters

Works with outreach in business development in the service area

Conducts incident investigating and reporting

Serves as a fire and safety champion

Review and approve time sheets for payroll processing

Address performance and/or behavior issues appropriately and complete annual performance evaluations

Work closely with finance regarding monthly financial statements and site financial performance

Maintains CMS guided payment programs at the practice level

Serve as a resource for physicians and staff with regard to EMR systems

Maintain patient confidentiality and adhere to HIPAA regulations as appropriate

Leads clinic site procurement process including generating purchase orders, ensuring accuracy, receiving/verifying inventory and follow up on pending orders

Work closely with the Revenue Cycle Team to automate insurance verifications and reduce denials

Lead initiative on point-of-service collections at each office

Supervisory: Front Office Registration Personnel, Medical Records, Outreach and Engagement Representatives

Knowledge, Skills and Education

Bachelor’s Degree Required; Master’s Degree Preferred in Health Services Administration, Business Management or related field

A minimum of 3 years management experience in a hospital or a medical office practice

Proficiency with Electronic Medical Record

Basic understanding of health clinic processes and operations is required; understanding of FQHC processes and operations preferred

ICS 100 and 700 training required; BDLS training preferred

Knowledge of applicable federal and state laws and regulations related to the healthcare industry.

Excellent skills in complex analytic problem solving, strategic planning, program development, project management, change management and group process

Demonstrates effectiveness in staff development, team building, conflict resolution and group interaction. Proficiency with Microsoft office (i.e., Excel, Word, Powerpoint)