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in Charleston Afb, SC
Customer Support Agent - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | Charleston Afb, SC Charleston Afb, South Carolina |
About this job
We are looking for amazing candidates to use their superior customer service skills while "working from home"! We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company.
Responsibilities
*Answer inbound calls
*Provide contact completion and/or alternate solutions for the caller
*Handle customer calls despite the degree of difficulty, in a courteous and business-like fashion
*Provide excellent quality customer service to resolve the matter to customer satisfaction, within client guidelines
*Adhere and meet client program metric performance goals
*Maintain concentration and focus in order to meet performance goals
Skills & Abilities
*Good knowledge of business English, spelling and punctuation
*Must be able to communicate clearly and effectively
*Ability to define problems, collect data, establish facts and draw valid conclusions, based on limited information.
*Demonstrate the ability to handle pressure when attempting to meet performance goals.
*Must be able to provide quality customer service and able to work with difficult or emotional customers, on occasion, while still maintaining a strict level of professionalism.
--Ability to remain alert and ready to accept calls, even during periods of low call volume.
--Ability to project and convey a positive, concerned and professional image to customers
--Ability to be adaptable and quickly adjust to change
--Must be able to conduct data search efficiently and effectively while working within specific time constraints
--Ability to maintain a well-organized work area
--Manage time effectively
--Concentrate and focus for an extended period of time
--Remain alert at all times
--Adhere to work schedule and punctuality requirements
Position Qualifications:
**High School Diploma or GED Experience
**At least six months of customer service experience
**Prefer call center experience, but not required
**Prefer work from home experience, but not required
Computer/Office Requirements
1. Laptop or Desktop Computer
2. Computer Monitor (15" or higher
3. Computer Hard Drive with only the following Operating Systems: Windows 7 (32 or 64 bit), Windows 8 or Windows 10.
4. Computer Hard Drive with 1 or more GHz dual-core processor and a memory of 2 GB RAM or more.
5.Computer Keyboard and Mouse
6. Hard-Wired Land Line Telephone (plain old telephone line)
7. Hardwired Broadband Internet Service via DSL, Cable or Fiber Optic with an internet connection: minimum download speed of 3 Mbps or higher and a minimum upload speed of 1 Mbps or higher.
8. Internet Software: Internet Explorer 8.0 or 11, Edge, Mozilla (Firefox 14 to 42).
9. Noise canceling headset with microphone (Brands: Logitech, Plantronics or Microsoft)
Starting pay rate: $9.00-$12.00 ( Up to $15.00) Set your own schedule~!