Orthodontic Treatment Coordinator - Floater

We are looking for an amazing Orthodontic Treatment Coordinator to join our South practices!

At Kids Care Dental & Orthodontics we don’t just care for smiles, we create them.

We believe when kids grow up enjoying the dentist, healthy teeth and gums will follow. So we’ve set up a different kind of dental practice that delivers fun, not fear.

Our caring, high-energy team values the opportunity to work hard and help each child realize a lifetime of happy smiles.

As the key driver of our mission—to give every kid a healthy smile—our staff exhibits a genuine love of children and teeth. A good fit for our culture means you are also honest, playful, lighthearted, approachable, hardworking, and compassionate.

Kids Care Dental & Orthodontics is a northern California based practice that offers comprehensive services including preventive dental care, orthodontics and oral surgery for every gap-toothed, mischievous, silly, giggly smile. Our company sees only private-pay and PPO insured patients in beautiful private offices. Our staff enjoys competitive compensation and group benefits including group health, dental, vision, life/AD&D and a 401(k) savings plan.

• Call new patient consults two days in advance to make sure they received all information and answer any questions
• Prepare all insurance benefit information for each patient prior to the visit
• Greet family in a polite and professional manner
• Provide consultation in a separate area giving parent privacy and opportunity to ask questions
• Make all financial arrangements per company guidelines
• Set up initial treatment appointment
• Follow up on all scheduled treatments and advise doctors of status
• Review schedule daily, weekly and monthly and use grids to fill open treatment times
• Communicate with doctors on a regular basis about any important developments
• Communicate weekly with Orthodontic Manager about any scheduling concerns (i.e. consults back log, shortage of appointments)
• Submit pre-authorizations if applicable
• Thank non-Kids Care Dental doctors for referrals
• Other duties as assigned

• Proven sales ability
• Ability to present and sell treatment plans and make financial arrangements
• Must be able to educate parents and patients on the benefits of dental treatment
• Ability to diffuse stressful situations and respond calmly to unsatisfied patients
• Must have an upbeat, positive personality that is focused on PATIENT CARE
• Professional attitude and appearance
• Ability to work in a fast-paced environment
• Strong communication, written, organizational and multi-tasking skills
• Ability to demonstrate accuracy in spelling and basic math