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Agent, Travel Syndication Technology Help Desk (Level 1) - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | South Hamilton, MA South Hamilton, Massachusetts |
About this job
Do you have…
Job Description Summary:
Provide exceptional customer service to Member’s inquiries and need for technical assistance with the Travel Syndication Technology website.
Job Description:
The primary duties of the Travel Syndication Technology Help Desk Agent are to:
To the qualified candidate, we offer:
If you have the qualities and skills described, apply today to become a part of our growing team!
To learn more about our company and the position, please visit Our Company Website.
To see what it is like to work at AAA Club Alliance, check out our Day In The Life Videos.
AAA Club Alliance is the result of AAA Mid-Atlantic and AAA Allied Group joining, now representing nearly six million members in 11 states and Washington, DC. At AAA Club Alliance, we’ve been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us it’s the company’s positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day.
AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/V
This Organization participates in E-Verify.
Right to Work
Applicants have rights under Federal Employment Laws:
The Equal Employment Opportunity (EEO)
The Employee Polygraph Protection Act (EPPA)
The Family and Medical Leave Act (FMLA)
Applicants have rights under State and Local Employment Laws:
Arizona
Arizona Law Prohibits Discrimination in Employment
California
Discrimination and Harassment in Employment are prohibited by Law
Delaware
Pregnant Workers Fairness Act
Missouri
Discrimination in Employment is Prohibited
New Jersey
New Jersey Law Prohibits Discrimination in Employment
Pennsylvania
Employment Provisions of the Pennsylvania Human Relations Act
Philadelphia Employment Discrimination
Philadelphia Ban the Box
Job Category:
Customer Service
- A commitment to providing exceptional service?
- Professional expertise and a passion for what you do?
- A high level of integrity?
- An ability to work independently and collaboratively as a team member?
- Creative thinking and problem-solving skills?
- Dedication to developing your own skills and knowledge?
Job Description Summary:
Provide exceptional customer service to Member’s inquiries and need for technical assistance with the Travel Syndication Technology website.
Job Description:
The primary duties of the Travel Syndication Technology Help Desk Agent are to:
- Properly answers and accurately processes incoming telephone calls, e-mails, and web chat sessions related to website inquiries while demonstrating a pleasant and professional manner. Delivers extraordinary customer service to AAA Members by accurately answering inquiries and interpreting Club policies and providing travel recommendations to meet Members’ needs. Proficiency in completing air, car, hotel, rail, cruise, and tour reservations using appropriate software. Intervenes on Member’s behalf to resolve any booking/reservation issues.
- Provides Members with all necessary instruction to navigate all areas of the TST website and ensure complete Member satisfaction. Operate applicable automated reservation and ticketing systems. Participates as user in testing of new systems/procedures. Must establish strong working relationship with e-Business in order to handle technical online issues. Able to assist in the development and training of Level I agents.
- Ability to work with all business lines to satisfy Members’ requests. Demonstrates creative problem solving skills and identifies alternatives; considers the likely impact of decisions before implementing them. Keeps current on new developments, products, services, policy changes, etc., and applies them correctly in performing tasks; maintains a high level of expertise in technical/functional areas as they relate to the internet.
- High School Diploma or equivalent.
- Two (2) to four (4) years of travel experience, and the equivalent of two (2) to four (4) years of customer service.
- Demonstrated knowledge of PC-based systems, GDS systems, internet, and excellent keyboarding skills to accurately and efficiently complete daily work assignments.
- Ability to creatively problem solve and identify alternatives; considers the likely impact of decisions before implementation. Ability to correctly apply new systems, products, services, policy changes, etc., to job duties.
To the qualified candidate, we offer:
- A competitive salary of $15 to $17, depending on experience
- Just under 4 weeks of Paid Time Off accrued during the first year of employment
- Paid Holidays
- Medical, Dental and Vision Benefits
- 401(k) plan with a 7% employer match feature
- Paid Training and Tuition reimbursement programs
- Complimentary AAA Premier level membership (inclusive of product and service discounts)
- Employee Travel Discount program
If you have the qualities and skills described, apply today to become a part of our growing team!
To learn more about our company and the position, please visit Our Company Website.
To see what it is like to work at AAA Club Alliance, check out our Day In The Life Videos.
AAA Club Alliance is the result of AAA Mid-Atlantic and AAA Allied Group joining, now representing nearly six million members in 11 states and Washington, DC. At AAA Club Alliance, we’ve been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us it’s the company’s positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day.
AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/V
This Organization participates in E-Verify.
Right to Work
Applicants have rights under Federal Employment Laws:
The Equal Employment Opportunity (EEO)
The Employee Polygraph Protection Act (EPPA)
The Family and Medical Leave Act (FMLA)
Applicants have rights under State and Local Employment Laws:
Arizona
Arizona Law Prohibits Discrimination in Employment
California
Discrimination and Harassment in Employment are prohibited by Law
Delaware
Pregnant Workers Fairness Act
Missouri
Discrimination in Employment is Prohibited
New Jersey
New Jersey Law Prohibits Discrimination in Employment
Pennsylvania
Employment Provisions of the Pennsylvania Human Relations Act
Philadelphia Employment Discrimination
Philadelphia Ban the Box
Job Category:
Customer Service