Training Specialist, Car Care - Full-time / Part-time

Do you have…

• A commitment to providing exceptional service?
• Professional expertise and a passion for what you do?
• A high level of integrity?
• An ability to work independently and collaboratively as a team member?
• Creative thinking and problem-solving skills?
• Dedication to developing your own skills and knowledge?

Our most successful associates demonstrate these qualities every day.

The ideal candidate for this position will:

• Possess current A.S.E Master Certifications (required).
• Demonstrate repair techniques, diagnostic skills, along with service equipment used at our Car Care Insurance & Travel locations. The ability to work one on one and in small in groups to effectively enhance service technician mechanical abilities.
• Administer all training and coaching needs to automotive technicians, service writers, and management personnel.
• Create training materials, job aides and use creative analytical thinking in order to meet and exceed the business partner’s needs.
• Be a confident speaker with excellent communication skills and be comfortable presenting in front of an audience. Advanced PC skills are required. Experience with Microsoft PowerPoint, Word and Excel is required.
• Have the ability to travel, which will be required to meet needs, and will include days, evenings, weekends and overnights..

The primary duties of the Car Care Training Specialist are to:

• Ensure learning initiatives align with strategies and support business goals. Employ adult learning theory and methodologies to analyze learning needs, design, develop, implement and evaluate learning programs that drive business results. Leverage technology to design e/blended and traditional instructor-led education, and deploy through instructor-led, virtual instructor-led and self-paced web-based venues.

• Applies adult learning theory to independently facilitate instructor-led business line specific training for Associates via physical classroom and/or virtual instructor-led formats. This includes demonstrating proficient delivery skills by applying adult learning techniques and creating an environment that is conducive to learning.

• Evaluates, documents, and monitors Associate performance during learning and/or support initiatives, identifies areas of opportunity, provides reports/updates to appropriate management, and if necessary, recommends appropriate action that may include coaching skill development. Incorporates internal and external monitoring processes when available and provides feedback to Associate’s supervisor/manager.

• Monitors computer applications functionality and ensures that updates are available to, and understood by, the business line Associates. Records and reports any malfunction or misinformation to the appropriate personnel.

• Analyzes appropriate business line reports to identify trends and makes recommendations based on the data to appropriate management.

• Partners with the Learning Technology team, Management, and/or higher level Learning Specialists to develop learning objectives, and/or update learning program content and affiliated materials such as job aides, leader guides, and participant guides as directed.

Minimum Qualifications:

• Associate’s degree and/or completed training coursework.

•Two to four years of experience in related business with and direct customer contact experience.

•Proficient computing skills including use of the Internet, as well as standard business application software (e.g. Microsoft Word, Excel, Power Point, etc.) .

• Ability to facilitate training programs, applying the techniques of Adult Learning.

To the qualified candidate, we offer:

• A competitive salary of $41,100-$51,000/dependent on experience.
• 3+ weeks of Paid Time Off accrued during the first year of employment
• Paid Holidays
• 401(k) plan with employer match up to 7%
• Health & Life Insurance
• Tuition reimbursement
• Complimentary AAA Premier level membership

Training, Learning, Development, Car Care, Automotive, ASE, Coaching, Teaching, Education

If you have the qualities and skills described, apply today to become a part of our growing team!

To learn more about our company and the position, please visit Our Company Website.

To see what it is like to work at AAA Club Alliance, check out our Day In The Life Videos.

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, and AAA Oklahoma/South Dakota joining, now representing nearly six million members in 13 states and Washington, DC. At AAA Club Alliance, we’ve been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us it’s the company’s positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day.

AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/V

This Organization participates in E-Verify.

Right to Work

Applicants have rights under Federal Employment Laws:

The Equal Employment Opportunity (EEO)

The Employee Polygraph Protection Act (EPPA)

The Family and Medical Leave Act (FMLA)

Applicants have rights under State and Local Employment Laws:

Arizona

Arizona Law Prohibits Discrimination in Employment

California

Discrimination and Harassment in Employment are prohibited by Law

Delaware

Pregnant Workers Fairness Act

Missouri

Discrimination in Employment is Prohibited

New Jersey

New Jersey Law Prohibits Discrimination in Employment

Pennsylvania

Employment Provisions of the Pennsylvania Human Relations Act

Philadelphia Employment Discrimination

Philadelphia Ban the Box

Job Category:

Training