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in Cincinnati, OH

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Hours Full-time, Part-time
Location Cincinnati, OH
Cincinnati, Ohio

About this job

Do you have…
  • A commitment to providing exceptional service?
  • Professional expertise and a passion for what you do?
  • A high level of integrity?
  • An ability to work independently and collaboratively as a team member?
  • Creative thinking and problem-solving skills?
  • Dedication to developing your own skills and knowledge?
Our most successful associates demonstrate these qualities every day.

Coordinate resources to deliver roadside assistance evaluating response time and workload to ensure “Totally Satisfied” Members.

The primary duties of the Dispatch Operations Specialist are to:
  • Utilizes D2000, a Windows based PC application, receives Roadside Assistance request information from the Roadside Assistance Call Center, ERS Online system, dedicated police hotlines or the RAP program servers to coordinate Roadside Assistance requests on behalf of the Members. Makes decisions and takes the necessary actions to determine the most appropriate delivery methods to meet or exceed the Member’s service needs.
  • Ability to utilize mapping software to determine locations and geo code calls based on information and spot to appropriate contractor/territory. Manages assigned calls to facilities/trucks using a variety of communication channels (i.e.; telephones, Nextel direct connect, variety of digital in truck technology units, etc.). Communicates all pertinent data (Member situation, vehicle problem, location, etc.) to service drivers .
  • Manages resources to meet/exceed productivity goals for call volume, battery sales, and cost per call. Maintain accurate documentation, on the status of each call within the area, manages call progress, and ensures documentation is complete before calls are cleared with proper codes, assuring accurate payments to contractors.
Day In Life Video: http://bcove.me/2rxjj9gu

Minimum Qualifications:
  • High School Diploma or equivalent.
  • Two years of experience in a customer contact role.
  • Detailed, proven knowledge and ability to distribute appropriate resources to Member service requests via online Mapping, D2000 Truckload, etc.
  • This position is considered Emergency Personnel, which means that in inclement weather and other types of emergencies, associates are to report to work as normal.


To the qualified candidate, we offer:
  • A competitive hourly rate, depending on experience.
  • Position is eligible for an Individual Incentive Plan
  • Comprehensive benefit package including over 3 weeks of Paid Time Off during the first year, 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings.
  • Paid Training programs including classroom and on-the-job training.
    Training Schedule: Monday - Friday 9:00 am - 4:00 pm for the first 3-4 weeks
  • Schedule: Weekend & Holiday hours are required – Schedules and shifts vary. The operation center is open 7 days a week.
Dispatcher, Call Center Representative, Emergency Services Dispatcher, Emergency Dispatcher, Customer Service Representative

If you have the qualities and skills described, apply today to become a part of our growing team!

To learn more about our company and the position, please visit Our Company Website.

To see what it is like to work at AAA Club Alliance, check out our Day In The Life Videos.

AAA Club Alliance is the result of AAA Mid-Atlantic and AAA Allied Group joining, now representing nearly six million members in 11 states and Washington, DC. At AAA Club Alliance, we’ve been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us it’s the company’s positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day.

AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/V

This Organization participates in E-Verify.

Right to Work

Applicants have rights under Federal Employment Laws:

The Equal Employment Opportunity (EEO)

The Employee Polygraph Protection Act (EPPA)

The Family and Medical Leave Act (FMLA)

Applicants have rights under State and Local Employment Laws:

Arizona

Arizona Law Prohibits Discrimination in Employment

California

Discrimination and Harassment in Employment are prohibited by Law

Delaware

Pregnant Workers Fairness Act

Missouri

Discrimination in Employment is Prohibited

New Jersey

New Jersey Law Prohibits Discrimination in Employment

Pennsylvania

Employment Provisions of the Pennsylvania Human Relations Act

Philadelphia Employment Discrimination

Philadelphia Ban the Box

Job Category:

Customer Service