Team Manager - Full-time / Part-time

Job Description

The Team Manager will lead a team of Captive sales agents as they sell health insurance products to customers. This is a growing and dynamic team that likes to work hard, and play hard too. We’re looking for someone who fits our culture and can help us grow!

The Team Manager will be responsible for both team and individual agent performance. In addition, the Team Manager will be responsible for driving desired agent behavior such as proper and effective sales techniques, helping to incentive increased production per agent, driving compliance, ensuring accurate administrative activities, and promoting professionalism, sales drive, and align behavior to company's culture. The ideal candidate is motivated and driven by constant challenges, as well as passionate for leading teams and driving performance. We are looking for a leader who we can put in charge of a team and be respected, followed, and effective!

With an attractive career path and performance-based incentives, we’re looking for a go-getter who wants to accelerate their career.

Responsibilities

• Lead a team of 10-20 Captive sales agents, who are handling inbound / outbound sales inquiries to effectively sell health insurance plans and products via phone to customers (no cold calling)
• Track, understand, and be held accountable to various team metrics, such as sales per agent, conversion rate, overall team production, and more; drive behavior necessary to meet and exceed these targets
• Understand Captive’s product offerings, including Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and other ancillary health products
• Onboard and coach team members on ongoing basis to improve sales production metrics
• Improve overall agent ability to guide consumers through the health insurance policy selection and application process
• Serve as subject matter expert for health insurance enrollments
• Understand company's compliance and regulatory needs, in order to drive compliant team member behavior
• Drive overall desired culture and behavior within team
• Serve as main contact for team members for any technical issue, product question, etc. and liaise with senior management to help resolve any issues
• Drive continuous improvement throughout the Captive sales floor, raising improvement suggestions and/or pain points to program management

Qualifications

• Proven team leader, demonstrated by real-world previous job experience
• Sales experience
• Professional and motivated self-starter
• Extremely hard-working and driven by performance and incentives
• Outstanding communication and interpersonal skills, with proven ability to coach and improve team members
• Computer proficiency, including the Microsoft Office Suite
• Ability to communicate clearly and effectively, with both consumers and co-workers
• Ability to work in a fast-paced, exciting, and performance-driven environment
• Highly driven and competitive in nature
• Bachelor's degree preferred
• Business-minded and able to understand/articulate sales team performance from a business standpoint (productivity, profit/loss, agent costs, etc.)

Additional Information

• A competitive base salary plus bonus earning potential
• Attractive career path and performance based incentives
• Sales contests and perks – (TV’s, iPads, gift cards, catered lunches)
• Medical, dental, and vision coverage
• Short and Long-term Disability coverage, Life insurance, Flexible Spending Account options, and pre-tax transit benefits
• 401(k) retirement savings plan with matching company contribution
• Paid Time Off
• Equal Opportunity Employer