Senior Director - Association Management - Full-time / Part-time

Our client is an industry leader in Property Management. They manage single family and multi-family housing in the mid-Atlantic region. The business consists of managing rental units, as well as community associations. They are a power player in the market and have been consistently growing and expanding their presence in the industry with great success!

We are seeking to hire an experienced, self-motivated Senior Director overseeing their Association Management Division to join. We are looking for someone that will be a key part of the senior management team working hand-in-hand with the company’s leadership team. Specifically viewing the role as a strategic partner within the company.

The Senior Director shall be responsible for the duties outlined below. This will include, but not be limited to the following:

• · Directly supervise office managers, business development managers, administrative support coordinator, community transition manager, and assistant director.
• · Provide oversight of all personnel and staffing levels required to support profitable business growth while maintaining and ensuring a quality work environment.
• · Support the development, accountability, and retention of an effective workforce by applying corporate policy to hire, train, improve and legally terminate with the guidance of the owners and Human Resources.
• · Create processes and tools to effectively monitor personnel changes within the company and communicate them to Human Resources.
• · Develop, implement, and monitor policies and procedures appropriate for the day-to-day operations of the company in cooperation with Human Resources.
• · Lead contract negotiations for new and existing communities - determine pricing, ensuring language in contracts and addendums' are complete and properly tracked.
• · Management of employee evaluations to include review, administration and salary recommendations. Complete evaluations for direct reports.
• · Provide oversight of training to include all levels of personnel. Monitor effectiveness with appropriate revision.
• · Ensure compliance with business ethics and company culture in all business practices and company’s relations with customers, suppliers and general public.
• · Build transparent communication and teamwork in the management team and throughout the company.
• · Create partnerships with the comptroller and accounting personnel for the association management division. Meet on a monthly basis.
• · Participate in continuing education to improve skills regarding people management and building company culture.
• · Monitor designations throughout the division in order to maintain company AAMC Certification.
• · Meet monthly with the owners to review tracking of division specific metrics (i.e. proposal spreadsheet, budget vs. actual.)
• · Recommend yearly and long term capital budgets to the owners and, with their approval, allocate, monitor and challenge effective use of capital.
• · Drive innovation company-wide using knowledge of the property management industry.
• · Ensure that the company, its culture, programs, products and services are positively accepted by customers, client communities, the industry, key influencers, vendors and the employees.
• · Create processes and tools to effectively communicate to the owners the following key measures of performance:

1. Ensure the company’s profitability goals are met or exceeded
2. Ensure the company’s growth targets are met or exceeded
3. Ensure on time, high quality delivery of all levels of service
4. Develop and execute the company’s strategy
5. Ensure that capital expenditures are controlled through the development of capital plans and the approval of capital expenditures

• · Suggest ideas to update and enhance the website.
• · Revise new business proposals and create useful tools for the business development manager.
• · Work with the comptroller, accounting manager and accounts payable supervisor on reviewing tools to automate the accounts payable process within Jenark.
• · Create a project plan with the comptroller to ensure that all violation letters and delinquency letters are automated within Jenark.
• · Create processes to monitor and develop business development managers as well as the developer transition team.
• · Evaluate additional technology to create more efficiencies within the division.

***Qualified candidates must have a minimum 3-5 years Association Management experience and be PCAM Certified.***