Retail Store Associate - Full-time / Part-time

ROLE AND RESPONSIBILITIES

• Greet customers entering store
• Answer telephone, screen & direct calls
• Deal with queries from customers, public
• General administrative and clerical support
• Receive & sort mail
• Complete projects as assigned
• Keep store area clean and tidy
• Effectively utilize system applications to achieve desired outcome, including communication with ___
• Document required information via system application.
• Follow-up as required.
• Communicate Issues to Supervisor as necessary

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Eighteen (18) years of age or older on or before hire date.
• Minimum education of a High School diploma or GED; some college preferred.
• Professional appearance, dependability and flexibility.
• Excellent written and verbal communication skills.
• Demonstrated proficiency with PC applications, Windows environment, accessing the Internet and E-mail.
• Prior customer service experience
• Pleasant-speaking voice, good articulation, rate of speed and ability to be clear and concise.
• Ability to problem-solve and follow standard operating procedures.
• Attention to detail and accuracy.
• Must be able to lift 1-5 lbs. repetitively.

PREFERRED SKILLS

• Work in a fast-paced environment.
• Work independently and in a self-directed manner.
• Be highly organized.
• Be confident.
• Deal with escalated situations.
• Multitask
• Retain program / product knowledge.
• Attend company sponsored meetings as required.
• Maintain a positive attitude and help others when time permits.