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Customer Service - Retail (Inbound Calls) - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Columbus, OH Columbus, Ohio |
About this job
Job Description
JOB SUMMARY: Responsible for answering incoming phone calls from customers regarding merchandise questions, orders, shipping status and other miscellaneous questions while enthusiastically engage customers, making their shopping experience meaningful and maintaining a professional and positive image.
Qualifications:
- Education: High school or GED; Some college preferred
- Work Experience: 6 months call center or customer service experience
- Special Skills:
- A customer-focused attitude and willingness to serve customers
- Excellent verbal and vocal skills to others to convey information effectively.
- Exceptional listening, questioning, and call control techniques
- Ability to accurately and efficiently process information and tasks
- An understanding of customer needs, company products and services, and general knowledge
- Aptitude to handle challenging telephone call situations
- Ability to recommend and persuade
- Computer and telephone system application skills
- Active Listening
Must be able to work nights or weekends based on schedule provided.
Company Description
ContactUS is reinventing the customer service industry through collaboration and innovation with our clients. We are 100% dedicated to creating sustainable growth which translates into a variety of advancement opportunities for our employees. We are seeking a wide variety of talented, energetic people including veteran developers, experts in training, reporting, operations management, or even recent graduates interested in customer service and sales support. Join the ContactUS team to help further our mission and start your rewarding career path today!
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