KeyHolder & Assistant Store Manager

KeyHolder ($9/hr), Assistant($10/hr) and/or Store Manager($12+) for Clothes Mentor

Reports to Assistant Manager & Franchise Owner

This description is a “general” description of duties related to the position of a Store Manager. Job descriptions may be altered at any time.

POSITION PURPOSE

Manage and promote all aspects of the business: buying, selling, pricing, and merchandising, train and manage staff. Promote a high level of customer service and involvement, and continually strive for innovative solutions and alternatives in bettering the business.

MAJOR AREAS OF RESPONSIBILITY

1. Meet or exceed all financial goals, as directed by the Management, focusing on sales, gross and net profits and overall profitability. Manage inventory levels and customer buying plan based on inventory, season and sales goals.

2. Maintain all controllable expenses within established budgetary guidelines. Process all billing, invoices and related documents, to insure vendors and service providers are paid within appropriate time frame.

3. Drive sales through the professional development of sales associates, focusing on coaching, training, and role modeling acceptable selling practices.

4. Support and execute all merchandise buys as determined beneficial. Manage all customer buys to insure we can maintain profitability standards in reselling these products.

5. Promote and role model superior customer service to all customers, every day. Insure that all store associates understand and support the pursuit of superior service.

6. Maintain merchandise and visual presentation standards on a daily basis.

7. Recruit and hire associates for all areas of the store. Establish schedules; implement developmental plans, set productivity and performance standards for each associate. Perform and complete associate evaluations in a timely manner.

8. Insure all inventory functions are completed as directed, including regular inventory counts. Insure merchandise receiving and ticketing occurs in a timely manner, so that merchandise can be processed to the selling floor for sale and to maintain proper inventory levels.

9. Establish and maintain appropriate security procedures including computer cash register and open/close procedures. Prepare daily bank deposits and perform daily/weekly bookkeeping tasks. Produce weekly management reports and buy reports.

QUALIFICATIONS

1. Work a flexible, full time schedule to include days, evenings, weekends and holidays. 4 year degree in business preferred.

2. 4 year degree in business preferred. 2+ years prior management and supervisory experience, and 2+ years retail sales experience, preferably in similar merchandise lines. Experienced assistant manager roles in fast paced food services also preferred.

3. Strong leadership, organizational skills, and time management skills critical.

4. Proven customer service skills and strong interpersonal communication skills required.

5. Sales and goal oriented.

6. Must be computer literate.

PHYSICAL REQUIREMENTS

1. Ability to stand and walk for long periods of time, up to 8 hours per day.

2. Lifting up to 40 lbs. without assistance.

3. Bending, rotating, and reaching conducive to a retail environment and to
receiving, pricing, and stocking merchandise.

4. Climb a ladder and maintain balance on a daily basis