Deli Manager - Full-time / Part-time

Under the direction and guidance of the Store Manager, the Deli Manager is responsible for overall operation and execution of the deli. This position will manage department personnel and processes to ensure consistency in general management practices, adherence to labor guidelines, and administration of policies and procedures. The Deli Manager is responsible for department expenses, staff supervision and productivity, inventory, cleanliness, profitability, customer service standards, cash handling (deli register), production and general functionality. The Deli Manager works closely with the Food Service Manager and Store Manager, and other operational leaders, to develop, implement and oversee departmental tactical plans that uphold the values of Central Co-op and the cooperative identity.

Strategic Implementation

• Under the direction of the Store Manager, develops and manages departmental tactical plans, goals and objectives aligned with the organizational strategies defined by the Strategic Leadership Team.
• Develops annual department budget and other reports and documents as needed.

Department Operations and Customer Experience

• Ensures the Deli Department operates effectively and efficiently. Facilitates and carries out day-to-day department operations and guarantees performance standards are met. In collaboration with leadership; creates, develops, communicates, implements and evaluates operating standards and procedures and makes adjustments as needed. Procedures include, but are not limited to: customer service standards, performance management, product selection/production, cleanliness, safety/security, workplace conditions and control measures. Creates and facilitates training as needed.
• Develops professional relationships with suppliers and vendors in a manner that upholds the Co-op’s values; negotiates for favorable prices, terms, quality and delivery to meet customer needs.
• Sets sales, margin and labor budget goals and ensures department consistently meets goals.
• Develops and communicates department procedures for ordering, receiving, stocking, producing and merchandising product.
• Conducts regular and/or periodic inventory counts, leads inventory counts for the Deli Department and participates in store-wide cleaning as needed.
• Provides product information for newsletters, promotions and customer inquiries.
• Conducts pricing, product and merchandising comparisons to ensure a competitive pricing strategy.
• Ensures cash handling control measures are implemented and followed in regards to the deli register.
• Skillfully supports Central Co-op’s marketing initiatives.
• Addresses daily attendance issues per procedures and re-allocates labor as needed.
• Models, provides and ensures customers receive prompt, friendly and courteous service. Assist as needed with customer questions and resolves customer issues, concerns and complaints. Provides training and coaching to staff as needed.
• Maintains a calm and friendly demeanor with unsatisfied and/or difficult customers.
• Reports customer suggestions, comments or complaints to the appropriate department/s or position/s as necessary
• Knows and follows all aspects of the collective bargaining agreement (CBA) including working conditions, break periods, scheduling, overtime, and etc.

Employee Management and Development

• Establishes clear expectations for direct reports and a means to hold each other accountable to ensure expectations are met and offers support to meet expectations.
• Creates and facilitates training for new employees, new procedures, and customer service standards that enhance and build upon employees’ skills, knowledge and abilities.
• Interviews and hires employees according to Co-op procedures.
• Establishes procedures to ensure proper administration of department programs.
• Conducts regular performance evaluations and creates training and development opportunities that enhance the employee’s abilities and builds upon their skills, knowledge and abilities.
• Manages work performance and conduct of personnel and upholds Central Co-op’s performance management practices of offering progressive corrective action and staff recognition as needed and in accordance with Co-op policies, procedures, labor and legal guidelines.
• Facilitates regular team and/or department meetings.
• Models behaviors that support the values of Central Co-op, through supportive and participatory leadership qualities, promoting cooperative team building and motivating staff to achieve goals.

Safety and Security

• Ensures that all department personnel learn and use safe practices per Central Co-op’s Accident Prevention Program and addresses safety and security concerns promptly.
• Supports the Co-op’s security and safety protocols and establishes strong departmental control measures.
• Maintains equipment in working order; researches and recommends equipment repair and replacement options as needed.

Other Duties

• Supports the values of the cooperative principles in their daily work.
• Compiles or contributes to reports as requested.
• Provides store support and acts as Store Support Coordinator on duty as needed.
• Performs other duties as assigned.