The job below is no longer available.

You might also like

in Columbus, OH

  • $14
    est. per hour
    Ollie's Bargain Outlet 8d ago
    Urgently hiring10.6 mi Use left and right arrow keys to navigate
  • $21
    est. per hour
    Ollie's Bargain Outlet 8d ago
    Urgently hiring10.6 mi Use left and right arrow keys to navigate
  • $14
    est. per hour
    DICK'S Sporting Goods 3d ago
    Urgently hiring1.7 mi Use left and right arrow keys to navigate
  • $14
    est. per hour
    DICK'S Sporting Goods 19h ago
    Just postedUrgently hiring9.2 mi Use left and right arrow keys to navigate
  • $28
    est. per hour
    Market District 4h ago
    Urgently hiring4.9 mi Use left and right arrow keys to navigate
Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Columbus, OH
Columbus, Ohio

About this job

Job Description

Essential Job Functions:    

The duties noted below are considered to be essential job functions for one of the following reasons:  performance of duty is why the job exists, failure to perform the duty may have serious consequences, limited number of employees available to perform duty, or the duty requires special skills.

80% of time is spent educating guests on product knowledge, seasonal specials, Pure Privilege and Nurtur Rewards, and re-booking appointments

10% of time is spent providing AVEDA rituals to guests 

10% of time is spent on special projects such as the salon hourly checklist & maintaining the salon atmosphere 

Description of Duties: Work in partnership with the Salon & Spa Manager, Assistant Salon & Spa Managers, Salon & Spa Concierge and Guest Care Coordinators to:

• Demonstrate a strong understanding that the spa/salon industry is “high touch,” meaning that it requires strong interpersonal skills and attention to the needs of others.  This includes, but is not limited to:
   o Ability to be both positive and cooperative
   o Ability to empathize with others
   o Ability to be aware of my impact on others 
   o Ability to be flexible
   o Ability to accept and use feedback from instructors, staff and students
   o Ability to motivate myself
   o Ability to learn from experience
   o Ability to deal with frustration in a constructive manner
   o Ability to deal with conflict in a constructive manner
   o Ability to express feelings effectively and appropriately
   o Ability to take responsibility for myself
   o Ability to demonstrate self-knowledge, self-acceptance, and emotional stability
   o Ability to demonstrate professional conduct at all times.
• Continually be focused on hospitality, guest care and service excellence. This includes but is not limited to:
   o Each guest is to be verbally greeted in a kind and welcoming manner.
   o Serve each service and retail guest a beverage. 
   o Hang up the guest’s coat upon arrival and retrieve their coat upon checkout.
   o Treat every guest as if it is their first visit to Nurtur the Salon.
   o Build relationships with guests by remembering their name and building a personal connection with them. 
   o Provide a tour of the Salon and Spa and give a welcome gift to all new guests.
   o Offer rituals to guests waiting for their service.
• During times when traffic is slow, provide support to other team members to ensure guest satisfaction is met during their service experience. This includes, but is not limited to:
   o Cleaning, dusting and restocking shelves.
   o Maintaining back bar products in the color area, shampoo room and styling stations.
   o Assisting team members who are working with guests.
   o Maintaining and enhancing the overall look of the salon by replacing light bulbs, sweeping floors, mopping floors, vacuum floors, cleaning restrooms, collecting trash / recycling, laundry, hot towels are replenished in hot towel cabby, sanitize the shampoo beds, bowls and zero gravity chairs, sanitizing implements, dishes, replenishing and  refreshing hospitality table, oiling hardwood surfaces, check magazines to ensure issues are current and the pages are in good condition, clean hair traps in shampoo bowls, providing an overall sanitary environment.
• Assist in completing the Aveda Points of Difference service cycle with every service guest as determined by Nurtur. The service cycle includes, but is not limited to:
   o Reservation (scheduling of initial appointment)
   o Welcome (greet each guest with “Welcome to Nurtur” or “Welcome to Aveda,” offer a beverage and a tour of the Salon and Spa)
   o Consultation (discover needs of guest, outline products being used for service to achieve results, offer visual tools for suggestions and clarify objective, quote pricing for the service, discuss future maintenance)
   o Stress Relieving Ritual (head, neck and shoulder massage techniques in zero gravity chair or a hand and arm massage techniques)
   o Shampoo Ritual (includes shampoo plus scalp massage)
   o Service Ritual (haircut, color)
   o Finishing Touch (quick make up application)
   o AVEDA Homecare (product recommendations, Pure Privilege & Nurtur Rewards)
   o Save the Date (pre-booking & updating guest information)
• Follow the Aveda service cycle with every retail guest as determined by Nurtur. The service cycle includes, but is not limited to:
   o Connect (welcome each guest with “Welcome to Nurtur” or “Welcome to Aveda,” offer a beverage, a tour of the Salon and Spa, and inform them of Seasonal Specials)
   o Discover Needs (do a consultation with each guest, ask at least 3 questions to determine their needs with their skin/hair)
   o Offer Solutions (recommend a product system of at least 3 products, demonstrate the use of those products through an Aveda Ritual- Stress Relieving Ritual, Hand Ritual, Finishing Touch, Sensory Journey; ask for the sale and tell the guest about Pure Privilege & Nurtur Rewards)
   o Save the Date (schedule a date for a service with Nurtur the Salon and give the guest a menu of services)
• Partner with all team members to ensure a consistent, quality experience for the guest by ensuring their appointments are scheduled accurately. This requires having vast knowledge on Nurtur Professionals’ specific individual needs.
• Assist the Nurtur Professional on re-booking guests for the appropriate amount of time and services; then look ahead on appointment book to ensure appointments are booked accurately in order to maximize all salon stations and treatment rooms.
• Refer all guest challenges to an Assistant Salon & Spa Manager. All guest challenges must be handled in a proactive manner, with ultimate guest satisfaction as the main objective.
• Inform the Salon & Spa Concierge if you see that any Nurtur Professional is not focused on hospitality, guest care and service excellence.
• Assist in the planning, coordination and execution of a complete and accurate cycle counts & physical inventory as required.
• Always try to accommodate any walk-in guests looking to schedule an appointment or offer another alternative service or time. 
• Maintain strong product knowledge and assist in the education of Nurtur Professionals and other Guest Care Advisor on new and existing products. 
• Proactively manage the appointment book by identifying opportunities to up-sell services, effectively inform guests of current promotions, maintain a wait list for services, etc.
• Comply with all policies and procedures including but not limited to: attendance, dress code, sanitation, service behaviors, professionalism, use of down-time, etc.; serve as a role model to other team members.
• Comply with all corporate policies and procedures.
• Project a professional image at all times to internal and external clients.
• Motivate self and team to accomplish objectives and goals.
• Assist Salon Management with ensuring that all required floor sets, window changes and collateral placement takes place in a timely manner.
• Actively participate in meetings and trainings.
• Participate in Aveda and Nurtur Corporate Events including PR/Marketing events, Holiday Event, Earth Month, Beauty for a Cure, etc.
• Perform other duties as assigned

Financial:    
• Maintain personal sales and achieve sales goals
• Take initiative and accountability for the accuracy of information and for achieving results
• Motivate self and others to overcome obstacles and achieve goal

Direction Received:
• Guest Care Coordinators
• Salon & Spa Concierge
• Assistant Salon & Spa Managers
• Salon & Spa Manager
• Salon Executive Director

Responsibility:
• Provide a five star level of customer service and ultimate Aveda experience for guests
• Work cohesively with Guest Care Coordinators and other Guest Care Advisors 
• Significant interaction with Nurtur Professionals, Guest Care and Guest Services team members and guests 
• Interaction with team members from the Aveda Institute and outside vendors

Effort:
• This position requires daily use of excellent communication, analytical, computer and problem solving skills. Required to spend majority of work shift interacting with guests and team members
• This position requires open availability and flexibility including mornings, evenings and weekends

Minimum Requirements:
• High School diploma or equivalent
• Prior experience with guest care in a retail, salon/spa or hospitality industry preferred
• Time Management:  ability to organize and manage multiple tasks
• Organization:  ability to demonstrate strong organizational skills
• Ability to make and implement decisions
• Ability to maintain a high level of confidentiality
• Eagerness to learn and grow in position
• Demonstrated ability to provide excellent presentations.
• Demonstrated ability to thrive in a fast-paced environment.
• Willing to work a flexible schedule; including evenings and weekends.
• Excellent interpersonal and communication skills; articulate in English
• Strong commitment to customer service excellence
• Commitment to company mission and vision

Company Description

Our Culture:
We care deeply for our guests, community and each other.
We constantly pursue learning and growth.
We strive to live the Aveda mission every day.
We love what we do.
We have fun!

Recognition: We have been on Salon Today Magazine Salon 200 for 7 years in a row; this year we were recognized in the following 6 of 10 categories -- Growth, Salon Culture, Philanthropy, Compensation & Benefits, Retention & Referral Programs, and Inventory Control.