Retail Sales Associate - Full-time / Part-time

Job Summary:
Responsible for the promotion and sale of clients products and services to include video, high-speed internet and voice. The primary focus is on increasing connect volume in assigned stores and venues through sales to former customers to win them back as well as new customers. Develops a foundational knowledge of client's products and services, improves sales skills, and learns how to maximize sales through effectively working assigned turf.

Core Responsibilities:

• Demonstrates a strong understanding of client products, promoting and selling offerings to individual customers by talking with every customer within assigned store or venue. Displays familiarity with features, benefits, product differences, pricing, and campaigns for video, high-speed internet and voice.
• Communicates and develops rapport with customers. Evaluates individual customers' existing and potential product needs and makes recommendations. Increases customer understanding of Comcast products and pricing models as well as competitive advantage over other service providers. Evaluates competitive offers and frames response to show the benefits of client.
• Possesses basic knowledge of selling techniques and turf management; shows confidence in selling ability. Creates and executes basic sales plans with minimal assistance.
• Displays basic time management and organizational skills.
• Meets and exceeds sales goals as established by local market. Under minimal supervision, establishes and organizes daily sales activities. Generates business through established and approved methods of lead generation. Implements effective sales closing techniques to ensure product installation goal is achieved.
• Develops and demonstrates record of success in retail sales environment with emphasis on business to consumer sales.
• Displays thorough understanding of video, high-speed internet and voice services.
• Possesses strong communication, organizational, people and customer service skills.
• Establishes strong technical capability (computer knowledge, billing system, databases).
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Job Specification:

• Education: High School Degree or Equivalent
• Experience: Generally requires 0-2 years' related experience.

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